Episode 8: Frontline Lessons from Urgent Care

Episode 12: Evolving With the Field: Leadership, Service and Urgent Care

In this episode, Joseph Chow, MD, MBA, reflects on his remarkable journey through Urgent Care, having worked nearly every role across the field. He shares how these experiences shaped his perspective on the field and reinforced the wide range of career paths available within Urgent Care medicine. Challenging a common misconception, Dr. Chow shares how meaningful patient relationships can still thrive in an Urgent Care setting. He reflects on the long-term patient connections he continues to maintain and why those relationships remain central to his work. The episode wraps with career advice for clinicians and professionals considering their next move. Dr. Chow encourages listeners to put themselves in rooms with other leaders—especially at the UCA Convention—network openly and explore the many paths the field has to offer. For those still figuring out what they want to do, Urgent Care’s diversity provides endless opportunities to learn, connect and gain new perspectives by engaging with peers from across the field.

Episode 11: Missed Until Asked: Saving Lives in the Postpartum Year

In this episode, we’re joined by Martha Williams, PA-C, and Dr. Jenna White, an emergency medicine and EMS physician, to discuss the critical role Urgent Care clinicians play in recognizing pregnancy-related and postpartum emergencies. Together, they explore how seemingly vague or low-acuity symptoms, such as shortness of breath, facial swelling, or mildly elevated blood pressure, can signal serious, life‑threatening conditions in pregnant and postpartum patients.  The conversation highlights practical strategies clinicians can implement immediately, including better history-taking, vital sign interpretation and the use of ACOG-developed algorithms to guide timely escalation of care. This episode offers actionable insights to help Urgent Care teams improve risk stratification, strengthen handoffs to the emergency department and ultimately save lives. Visit (www.acog.org/obemergencies [https://url.avanan.click/v2/r01/___http://www.acog.org/obemergencies___.YXAzOnVjYWlsOmE6bzoxOGJkM2Q3YmZhZDM3NjRkZDhiNzI1ODQ5MzNjMWRlMDo3OjU4YWI6MTljYmE5NWZiMDE4N2JhZDgxMjA1NWUzZmNlZTFmNjE5ZGM2OGFkMGVlYTQxNmU1Zjk1NWFhMjc4MGM5ZjdjZjpoOkY6Rg]) for Urgent Care resources.

Episode 10: Listen, Learn and Lead | A Clinician’s Journey to Leadership

In this episode, we sit down with Jake Summerford, PA-C and dive into his remarkable career journey, from his start in Urgent Care to becoming a leader within his organization.  He talks candidly about leadership done right: getting your hands dirty alongside your team, stepping up before you have the title and staying grounded by listening and learning every step of the way. Whether you're a clinician exploring Urgent Care or an aspiring leader looking for inspiration, this conversation delivers practical wisdom and powerful reminders to do things from where you are —and lead with purpose.

Episode 9: Carving Your Career Path

In this episode, Selena Gurley, MSN, FNP-C, CRHCP shares her personal journey and the lessons learned along the way—from navigating career challenges to building a path on her own terms. She offers practical tips on finding mentors, growing your network beyond your company and the power of getting involved in communities like UCA. Tune in for honest insights, real pain points and advice to help you move forward in your career with confidence.

Episode 8: Frontline Lessons from Urgent Care

In this episode, join our host as she welcomes Dr. Patrick O'Malley for an insightful discussion on the realities and daily challenges of Urgent Care medicine. From patient care strategies to healthcare team dynamic and emerging trends, Dr. O'Malley brings an authentic, frontline perspective on what it means to deliver timely, effective care.