Uncovering Hidden Knowledge in Process Documentation

When Is An Organization Really Ready for AI?

In this episode, Todd Boutte and Landon Guyton share how we help organizations evaluate if and when they’re ready for AI at an organizational or enterprise level. This includes technology readiness, foundational resources, people/culture, and budgeting resources for AI. They also discuss common pitfalls around AI, handling skepticism, and why strategy must come first.

3 Ways Consulting Firms Are Approaching AI Strategy

Consulting firms have three typical paths to help organizations develop an AI strategy. Each has strengths and shortcomings. In this episode, we’re exploring these approaches and sharing our own recommendations for developing an AI strategy that prioritizes long-term capability over short-term flash. The companies that win will be the ones that treat AI like engineering, not magic.

How to Derail Your Company's AI Initiatives

Worried about losing your job to AI? In this episode, we’re talking about several things you can do to make sure that doesn’t happen. OK, we’re kidding. But jokes aside, we’ve noticed some common pitfalls when it comes to implementing AI. Whether it’s neglecting an AI strategy or trying to do too much at once, certain oversights can prevent AI initiatives from ever gaining traction. Bill Aimone and Todd Boutte chat through common mistakes that derail AI implementations and how to stay on track.

How to Prevent AI Hallucinations

Many companies are hesitant to adopt AI because of the potential for incorrect outputs. In this episode, Bill Aimone and Peter Purcell share strategies on how to prevent AI hallucinations, which occur when AI provides incorrect or misleading answers. AI hallucinations happen all the time in large language models, but they’re preventable with the right AI data strategy, proper training and guardrails, and human governance. Bill and Peter discuss how to adopt AI effectively and securely without putting the business at risk and share practical advice for organizations serious about implementing AI.

Uncovering Hidden Knowledge in Process Documentation

In this episode, Todd Boutte and Emma Demmerle discuss how process documentation impacts operations. Many companies have processes that exist in someone’s head, but they aren’t documented, and no one really knows what goes into employees’ day-to-day activities. Todd and Emma share practical advice for documenting processes and the broader value of documentation to improve visibility and decision making. They also share their experience working with companies who have uncovered inefficiency and risk and have seen significant, tangible improvements from process documentation.