Just4Dentists
What if the way you handle your most anxious patients could become the foundation of your entire practice? In this spotlight episode of Just4Dentists, Dr Ruth Baidoo shares a key moment from her conversation with Dr Celia Burns, founder of Nothing But the Tooth. In this clip, Celia walks through exactly how her practice works from the very first contact with a nervous patient, including: * Why she takes new patient calls completely off the reception desk and what happens instead * The patient care coordinator model and how it creates a relationship of trust before a patient ever sits in the chair * The one signal that is completely non-negotiable in her practice — no matter what * Why the upfront time investment in nervous patients delivers what she describes as a massive return — financially and professionally It's a masterclass in patient centred dentistry from someone who has spent nearly 40 years quietly perfecting it. 🎧 Listen to the full episode on the Just4Dentists feed for the complete conversation, including the financial expert panel with Martin Febery and Andrew Brown on the commercial reality of running an experience led practice. Have a question or want tailored expert advice? 📩 Email info@j4d.co.uk [info@j4d.co.uk] or visit www.j4d.co.uk [http://www.j4d.co.uk] 💬 Join the Just4Dentists Facebook community to continue the conversation. Presented by Dr Ruth Baidoo Produced by Your Podcast Producer Ltd for the Just4Dentists team Disclaimer: The information provided in this podcast is for educational and informational purposes only and does not constitute formal financial or legal advice. Every dentist’s career pathway and financial situation is unique; therefore, you should not rely on this content as a substitute for professional advice tailored to your specific circumstances. The value of investments can go down as well as up, and past performance is not a reliable indicator of future results.
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