Strengthening Service from the First Call

Protecting Vulnerable Populations: Adult Foster Care

What does it take to ensure safe, supportive care for vulnerable populations? In this episode, we explore the role of Adult Foster Care and the systems in place to protect residents and uphold quality standards. Learn how LARA’s work helps create environments where individuals are supported, respected, and cared for.

Why Public Service Matters at LARA

In honor of Public Service Recognition Week, we’re sitting down with COO Courtney Pendleton to talk about what public service really means, why it matters, and how LARA’s work impacts people across Michigan every day. https://2026.ourpublicservice.org/public-service-recognition-week#downloads

Supporting Skilled Trades in Michigan

Skilled trades keep Michigan running. Learn how LARA supports these careers through licensing, public safety, and the MI Trades Partnership, and why now is the time to join the trades.

Understanding the Michigan Tax Tribunal

Learn how the Michigan Tax Tribunal resolves tax disputes and what residents and businesses should know about the appeal process.

Strengthening Service from the First Call

In this episode, we explore the important role customer service teams play across LARA and how they help shape the public’s experience from the very first call. From answering questions to guiding callers through complex processes, these teams provide clear, professional, and empathetic support every day. We also touch on efforts like the Phone Guidelines Workgroup, which are helping strengthen consistency, training, and resources for staff serving on the front lines.