Missing Half
This week, Bill sits down with Brian Morrell, COO of Stern Engineered Woven Substrates, to explore how the 137-year-old manufacturer has evolved its go-to-market strategy. From eliminating traditional sales rep layers to building direct relationships with customers, Brian shares how modern manufacturers must adapt to meet the demands of faster decision-making, technical buyers, and increasing expectations shaped by consumer experiences. Brian also discusses how Stern is improving customer experience through simple but effective digital tools, the role of transparency in industrial supply chains, and how AI and data accessibility are reshaping how engineers source and specify products. With an extensive career in process optimization and operations leadership, Brian brings a practical, transparent perspective on what it takes to modernize without overcomplicating systems, and why people, process, and trust still drive success in manufacturing. Key takeaways this week: • Direct-to-customer strategies improve speed, value, and relationships • Customer experience is no longer optional in manufacturing • Simple digital tools can outperform complex systems • AI will reshape how buyers discover and evaluate suppliers • People remain the most critical asset in manufacturing Connect with Brian on LinkedIn: https://www.linkedin.com/in/brian-morrell-608b9465/ [https://www.linkedin.com/in/brian-morrell-608b9465/] Learn more about Stern EWS and see the product catalog tool: https://www.sternandstern.com/ [https://www.sternandstern.com/] Connect with Bill on LinkedIn: https://www.linkedin.com/in/bill-woods-i/ [https://www.linkedin.com/in/bill-woods-i/] Follow 50 Marketing: https://www.linkedin.com/company/50-marketing/ [https://www.linkedin.com/company/50-marketing/mycompany/?viewAsMember=true] Enjoyed this episode? Don’t forget to subscribe to our channel for more insights from industry experts, and let us know your thoughts below!
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