From the Front Lines to ServiceNow: Gene Dunn’s Journey

From the Front Lines to ServiceNow: Gene Dunn’s Journey

n this episode of Now@Night, hosts Naser and Chris Walker talk with Gene Dunn about his remarkable path from serving as a Ranger Reservist to thriving as an Engagement Manager at ServiceNow. Gene shares how his military discipline helped shape his career pivot into tech, starting with incident tickets and eventually discovering ServiceNow. He breaks down what being an Engagement Manager really means, how it overlaps with project management, and the different ways people can chart a path into the role. Off the clock, Gene’s also a huge fan of live concerts — and he opens up about how music gives him energy and balance outside of work.

From Healthcare to Cybersecurity: Nick Sessa’s Journey into ServiceNow Security

In this episode, we sit down with Nick Sessa whose unconventional career path took him from healthcare to leading his own security-focused business in the ServiceNow ecosystem. Nick opens up about the pivotal certifications that helped him make the leap into cybersecurity and risk, shares insights on building credibility in a new industry, and offers practical advice for those looking to specialize in securing ServiceNow instances. Whether you're pivoting careers or already in tech, Nick’s story is full of inspiration and actionable takeaways. Certified Ethical Hacker [https://www.sans.org/cybersecurity-focus-areas/offensive-operations?utm_source=Google&utm_medium=CPC&utm_content=22030870009-184440608282-765659083844&utm_term=ceh%20ethical%20hacker&utm_campaign=NA+CyberSec+Courses&utm_type=Curriculum&utm_goal=Orders&utm_rDetail=NA&utm_source=Google&utm_medium=CPC&utm_content=22030870009-184440608282-765659083844&utm_term=ceh%20ethical%20hacker&gad_source=1&gad_campaignid=22030870009&gbraid=0AAAAADo9I1g2hgFHYB5bAsrU1ypz8c1N7&gclid=CjwKCAjw1ozEBhAdEiwAn9qbzSdZKOFTfQ--Qbh0f1p2k2lQekXq6dNxV8gZM3wLFCk3TWQ5J2y--hoC4vsQAvD_BwE] TCM-Security [https://tcm-sec.com/] GIAC Certification [https://www.sans.org/cyber-security-certifications?utm_source=Google&utm_medium=CPC&utm_content=21666778967-178780645658-745177659287&utm_term=giac%20certification&utm_campaign=GIAC_Newsletter&utm_type=GIAC&utm_goal=Community_Growth&utm_rDetail=NA&utm_source=Google&utm_medium=CPC&utm_content=21666778967-178780645658-745177659287&utm_term=giac%20certification&gad_source=1&gad_campaignid=21666778967&gbraid=0AAAAADo9I1gB2Dqo3WkrJhsa27WkniTU5&gclid=CjwKCAjw1ozEBhAdEiwAn9qbzZ5J1YtcSKu_6SrasU4iRkrmJu-IT_2C4ZZEjRnW4X5hwCDD2_NMjBoC4H8QAvD_BwE]

Jacqlene Monét on Designing a Life Beyond Limits

In this episode, Naser and Chris sit down with the inspiring Jacqlene Monét to unpack her incredible journey from the world of fashion to a thriving career in tech. We explore how she’s used self-advocacy to navigate chronic illness, overcome imposter syndrome, and lead with purpose. Jacqlene shares raw insights on building a life rooted in love, kindness, and resilience reminding us all that we are in the driver’s seat of our own stories.

The Journey So Far: Growth, Guests, and Mental Health

In this special episode of Now@Night, Naser and Chris reflect on the journey of building the podcast from spontaneous late night recordings to conversations with some of the most inspiring guests they've ever met. They open up about the personal growth they’ve experienced along the way and the unexpected but powerful role mental health has played in shaping their perspective. This is a raw, honest look behind the mic and a thank you to the community that’s grown with them

The Fun Side of Customer Success (Yes, Really) with Kristi Faltorusso

In this episode, we sit down with the legendary Kristi Faltorusso Customer Success powerhouse, startup strategist, and advocate for doing things the right way (no fluff required). Alongside Chris and myself, we dive into what Customer Success really is, why it's more than just churn prevention, and how to build a career in CS that actually works. We unpack what makes a great CS team, how to scale operations without losing your soul, and the habits that separate the good from the truly great. Plus, we get personal Kristi opens up about balancing ambition with wellness, and how she manages to lead with impact while protecting her time and energy. If you're in Customer Success, curious about getting into it, or just want some honest insights from one of the best in the business this one’s for you.