Nurse Executive Podcast

Improving Unit Culture and Throughput Simultaneously

25 min · 2 de jun de 2026
Portada del episodio Improving Unit Culture and Throughput Simultaneously

Descripción

In this episode, Nick Chmielewski speaks with Rebecca Altman, MBA, RN, senior vice president and chief administrative officer at University of Maryland Medical Center's Midtown Campus; and Lowell Hardin, MSN, RN, NRP, NHPD-BC, a senior managing consultant at BRG. They unpack what it takes to improve emergency department (ED) throughput—without ignoring the culture that makes change stick. Drawing on a yearlong engagement at Midtown's ED, they share how leadership visibility, trust-building, and consistent standards set the foundation for performance improvement and resulted in a safer, more collaborative environment and measurable gains in access to care.

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