Interview with Faith Hilterbrand (Episode 004 - OPO Insights)

More Helpful Advice From Previous Best Practices Summit Guests (Episode 008 - OPO Insights Podcast)

Let's look at some more clips from our previous virtual Best Practices Summits! Today, we are focusing on Aftercare! To sign up for the Best Practices Summits this year visit https://bestpractices.researchplan.com/ [https://bestpractices.researchplan.com/] View the full BPS playlist here: https://youtube.com/playlist?list=PLvmig1ZWcorKxJuK7-gqUl5xYMSYXzPMl&si=9EE0GMv1hT60J2l_ [https://youtube.com/playlist?list=PLvmig1ZWcorKxJuK7-gqUl5xYMSYXzPMl&si=9EE0GMv1hT60J2l_] ---------------------------------------- OPO Insights is a podcast where we talk to OPO professionals each week. Everyone has different ways they do things, so the goal is to learn something from others! If you, or someone you know, would like to be on the show, please reach out to our host, Sean Jordan!

Some Helpful Advice From Previous Best Practices Summit Guests (Episode 007 - OPO Insights Podcast)

Today we are looking at some clips from our previous virtual Best Practices Summits! View the full playlist here: https://youtube.com/playlist?list=PLvmig1ZWcorKxJuK7-gqUl5xYMSYXzPMl&si=9EE0GMv1hT60J2l_ [https://youtube.com/playlist?list=PLvmig1ZWcorKxJuK7-gqUl5xYMSYXzPMl&si=9EE0GMv1hT60J2l_] ---------------------------------------- OPO Insights is a podcast where we talk to OPO professionals each week. Everyone has different ways they do things, so the goal is to learn something from others! If you, or someone you know, would like to be on the show, please reach out to our host, Sean Jordan!

Why Listening Wins (Episode 006 - OPO Insights Podcast)

Listening is not just something useful in sales, it translates so well to the OPO world! Today, we are listening to the words and recordings of Cecil Puvathingal. Contact Cecil: https://www.linkedin.com/in/cecilpuvathingal/ [https://www.linkedin.com/in/cecilpuvathingal/] About Cecil: I genuinely believe that a world of opportunity awaits us all every day. It’s about anticipation, perspective, and the joy of discovery. As a seven-year-old moving from India to the States, that perspective started with discovering the English language. Every day opened up a new possibility. I received a book chronicling every baseball World Series and a Batman comic book that first Christmas, and that joy of discovery created in me a lifelong passion for learning and embracing new opportunities. Many years later, my mindset has not changed. This same feeling emerges each time I advocate for personal and professional growth. And the gift doesn’t have to be for me – I get just as much satisfaction from helping those around me tap into this joy of discovery and become the best version of themselves. In all things, I anticipate the good, take a positive perspective, and tap into the energy that comes from the joy of discovery. WITH MY WORK My passion lies in empowering individuals to boost their self-confidence, contribute effectively to their teams, and nurture a positive team culture, ultimately driving revenue for the organization. As a leader, nothing is more gratifying than witnessing people discover their inherent talents and harness them to impact the world positively. WITH MY EDUCATION With a background in engineering, I have a natural inclination for problem-solving, but my true calling lies in unlocking potential and collaborating with people to achieve tangible results. WITH MY CAREER Across various industries through various SaaS platforms, including healthcare, the gig economy, recruitment, professional services, the performing arts, and now market research, I still see the value in anticipating the next great opportunity. My leadership style creates environments that consistently surpass targets in every business unit I've had the privilege to lead. WITH MY COLLEAGUES I've consistently worked with incredible people throughout my career, mentoring them and broadening their horizons all while learning more about myself. I’ve fostered vibrant organizational cultures, optimized operational efficiency, and leveraged key performance metrics to deliver exceptional results and drive revenue. WHAT’S NEXT Those Batman comics would eventually contribute to meeting my own Wonder Woman – marrying a nurse who is a true superhero working the behavioral health unit. I think there will be an actual puppy under this year’s Christmas tree. Just you wait and see. ---------------------------------------- OPO Insights is a podcast where we talk to OPO professionals each week. Everyone has different ways they do things, so the goal is to learn something from others! If you, or someone you know, would like to be on the show, please reach out to our host, Sean Jordan!

Interview with Erin Wilson (Episode 005 - OPO Insights Podcast)

Today, we are speaking with Erin Wilson from Indiana Donor Network! About Erin: Erin Wilson is the Manager of Hospital Services at Indiana Donor Network, where she has served in multiple roles over her eight years with the organization. Her experience includes four years as a Family Advocate, two years as an Aftercare Coordinator, and the past two years leading the Hospital Services team—giving her a uniquely well- rounded perspective on the entire donation journey. A Licensed Clinical Social Worker, Erin’s professional roots are deeply grounded in healthcare. She previously worked in the Emergency Department at Indiana’s largest Level I Trauma Center and at Riley Children’s Hospital, and she also provided mental health therapy through the Veteran Affairs for two years. Erin’s work with donor families before and after donation has shaped her leadership philosophy and fuels her commitment to supporting both families and hospital partners. That lived experience allows her to help hospitals understand both the bedside experience and the ongoing care and support Indiana Donor Network provides to donor families after donation. Contact Erin: https://www.linkedin.com/in/erin-wilson-9155b066/ [https://www.linkedin.com/in/erin-wilson-9155b066/]    To find out more about our Best Practices Summit, visit our website! https://bestpractices.researchplan.com/ [https://bestpractices.researchplan.com/] ---------------------------------------- OPO Insights is a podcast where we talk to OPO professionals each week. Everyone has different ways they do things, so the goal is to learn something from others! If you, or someone you know, would like to be on the show, please reach out to our host, Sean Jordan!

Interview with Faith Hilterbrand (Episode 004 - OPO Insights)

This week we are getting some amazing insights from Faith Hilterbrand from Lifeline of Ohio! About Faith: Faith Hilterbrand serves as the Director of External Partner Relations at Lifeline of Ohio, where she leads the Hospital Development, Family Services, and Funeral Home/Coroner teams with a strong focus on strategic alignment and clear internal and external communication. With more than twenty years dedicated to education, science, and donor‑family advocacy, her career spans veterinary medicine, life science education, and progressive leadership within the donation community. Faith was elected to the 2026 NATCO Board of Directors, has contributed to the NATCO Pre‑Conference Planning Committee for five years, joined the AOPO Leadership Development Committee in 2025, and served as faculty on the Alliance Advancement Series and Hospital Executive Insights workgroups. She remains deeply committed to strengthening partnerships, enhancing professional collaboration, and supporting best practices across the donation and transplantation field. Contact Faith: https://www.linkedin.com/in/faith-hilterbrand?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app [https://www.linkedin.com/in/faith-hilterbrand?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app] ---------------------------------------- OPO Insights is a podcast where we talk to OPO professionals each week. Everyone has different ways they do things, so the goal is to learn something from others! If you, or someone you know, would like to be on the show, please reach out to our host, Sean Jordan!