Turning Returns into Revenue: Strategies for Exchanges and Better Customer Experiences

The Future of USPS: What the New UPS Partnership Means for eCommerce Shippers

Most shippers treat USPS as a fallback. Glenn Gooding [https://www.linkedin.com/in/glenngoodingidl/] sees a shift worth watching. In this episode of Parcel Perspectives [https://www.idrivelogistics.com/podcasts/], Glenn unpacks why a new tentative agreement between USPS and UPS—one that could restore DDU access—might reshape lightweight residential delivery. He explains what changed when that access was cut, how gig carriers rushed in, and why Amazon is stepping back from sub-1-lb shipments. With delivery models under pressure, USPS may be regaining relevance in ways that matter to shippers right now. Listeners will learn: • Why DDU access changes the last-mile game • How USPS’s posture impacts gig carriers • What volatility in light parcels means for strategy • Where smart brands are building resilience For brands chasing long-term stability, Glenn offers a grounded take on where parcel strategy might go next.

Turning Returns into Revenue: Strategies for Exchanges and Better Customer Experiences

When a return request lands in the inbox, most brands see cost. Jordan Bleak [https://www.linkedin.com/in/jordan-bleak/] sees potential. Joining Glenn Gooding [https://www.linkedin.com/in/glenngoodingidl/] on Parcel Perspectives [https://www.idrivelogistics.com/podcasts/], the Redo executive reveals how reframing returns can improve both customer experience and the bottom line.  Jordan walks through a real-world test that lifted exchange rates 30%, explains how brands are cutting support volume 15–20%, and argues that rigid policies often alienate first-time shoppers who could become loyal buyers. Along with Glenn, he also digs into the psychology behind returns—why transparency builds trust, how AI restores the “helpful associate” feeling online, and why flexible policies protect revenue better than blanket rules.  For logistics and eCommerce leaders, this episode offers a new playbook: treat every return as a chance to re-sell, re-engage, and rebuild loyalty.

From Bottlenecks to Breakthroughs: Building the Future of Logistics Tech Stacks

The supply chain’s Achilles heel has always been integration. In this episode of Parcel Perspectives [https://www.idrivelogistics.com/podcasts/], Glenn [https://www.linkedin.com/in/glenngoodingidl/] sits down with Jeremy Schneck [https://www.linkedin.com/in/jeremy-schneck-a67b5479/], Co-founder of Trackstar, [https://www.trackstarhq.com/] to explore how his company is breaking down the barriers between shippers, 3PLs, and warehouse management systems (WMS). Jeremy explains why outdated legacy platforms and a fragmented WMS market have created costly inefficiencies—and how Trackstar’s universal API acts as a “Rosetta Stone” for supply chain data. From enabling new software adoption to streamlining order editing, Trackstar helps software providers, shippers, and 3PLs work together seamlessly. Listeners will learn: •  Why shippers struggle to evolve their tech stacks as their business grows •  How universal APIs unlock innovation for software providers •  Why now is the best time to invest in logistics technology Packed with insights, this episode shows how Trackstar [https://www.trackstarhq.com/] is driving flexibility and resilience across the logistics ecosystem.

UPS, FedEx, & Beyond: What Shippers Need to Know About Q4 Demand Surcharges

In this episode of Parcel Perspectives, Glenn Gooding unpacks the reality of Q4 demand surcharges as USPS, UPS, FedEx, DHL Express, and OnTrac roll out new fees. With retail sales slowing and carriers reducing capacity through layoffs and buyouts, Glenn explains why the optics of new surcharges are so difficult for shippers. Rather than dissecting every carrier rule, Glenn focuses on what businesses can do: quantify their exposure, revisit shopping cart thresholds, and align more effectively with carriers through forecasting, earlier releases, and added shifts. He also stresses the importance of quid pro quo—if you help carriers operationally, you can ask for relief in return. Finally, he highlights the need to understand contract commitments, explore alternatives like gig or regional carriers, and ensure tech readiness so shippers enter peak season with options.

The Complexity of Carrier Surcharges - What Shippers Need to Know

In this episode of Parcel Perspectives, Glenn Gooding breaks down the surcharge puzzle and why it matters more than ever for shippers. What began as reasonable fees for fuel or residential delivery have turned into shifting rules and constant increases, with carriers using them to make back lost margin. Listeners will learn: • Why surcharges such as fuel, delivery area, and additional handling keep changing • How carriers “claw back” margin despite discounts • The compounding effect of rising fuel surcharges • Practical steps: invoice audits, analytics, and multi-carrier strategies • How tech platforms and 3PLs can unlock new delivery options Glenn’s key message is simple: visibility and collaboration are essential, and the smartest shippers focus on total landed cost, and not just base rates.