POSH Conversations | Metis POSH Consulting
n this episode, Jayaprada hosts Kasturi Prasad, Presiding Officer at CGI, to explore the pivotal role of Internal Complaint Committees (ICCs) in fostering a fair, respectful, and confidential workplace environment. Kasturi shares practical insights on handling complaints with neutrality, building trust, and maintaining integrity in sensitive investigations.Key topics discussed:The critical skills an ICC member needs when handling complaints, including neutrality, patience, and thorough evidence review.How to establish a safe environment and communicate confidentiality to employees.The importance of maintaining non-prejudgment, avoiding biases, and ensuring due diligence.Strategies for building trust within the organization through transparency, active listening, and timely follow-up.Challenges like handling digital evidence, managing internal pressures, and avoiding confidentiality breaches.The role of leadership and representation in the ICC to foster fairness and employee confidence.The top three non-negotiables for ICC members: fairness, transparency, and thoroughness.Timestamps:00:00 [https://www.youtube.com/watch?v=-IHQAz1iwE4] - Introduction to IC Visibility Month and the purpose of the episode01:16 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=76s] - Significance of Internal Committees beyond compliance: trust, fairness, dignity02:40 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=160s] - Critical skills for ICC members: neutrality and patience in complaint handling03:37 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=217s] - Challenges in digital evidence review and maintaining ethics04:58 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=298s] - Ensuring confidentiality to encourage employees to speak up06:22 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=382s] - Avoiding biases and prejudging during investigations07:17 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=437s] - Strategies for ICC members: neutrality and establishing a safe environment09:12 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=552s] - Building employee trust through transparency and consistent communication10:04 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=604s] - Handling confidentiality breaches and their serious implications12:29 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=749s] - Logistical challenges during investigations and maintaining process integrity14:39 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=879s] - Distinguishing empathy from assumptions, emphasizing clarity in communication15:29 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=929s] - Reasons why employees fear reporting: confidentiality, retaliation, and process delays16:29 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=989s] - Three essential practices for ICC members: fairness, timely diligence, and neutrality17:59 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=1079s] - Common pitfalls to avoid: prejudgment and bias18:55 [https://www.youtube.com/watch?v=-IHQAz1iwE4&t=1135s] - How ICC members can actively foster trust: continuous education, transparency, and follow-up21:50 - The importance of selecting trustworthy leaders for ICC to ensure fair handling of complaintsResources & Links:Indian National Bar Association's survey on POSH: https://www.indianbarassociation.org/... [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa08ydHA5eElQSnk2ZEdmQ3pQaFJXOUxmUlBNd3xBQ3Jtc0tsSFVpTGZsS29VM2V5cTRiSTZTVjQycUtiYWRHamVTOEQtdjhYSFN2TnVSd2lLNXd0NnRXNC1aZ0N2YVN0NlljVFFfdmJHS2NLdDF0TUE5NXM5ZnVnTFQzNXZvdmdaSWRUYUUyZnYxTmE4SHhHMGNscw&q=https%3A%2F%2Fwww.indianbarassociation.org%2Finbas-3rd-edition-of-sexual-harassment-survey-2022-23%2F&v=-IHQAz1iwE4]How to Conduct Fair Workplace Investigations: https://posh.metisindia.com/how-shoul... [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbkYtNkZ0RE05WnRNNERlcmlxRkhLQzhBbjRDd3xBQ3Jtc0tsUjc4ZlBSSHFCQ3JxRTlud1d3b2NxUHBGMWlwUTdrejNOZEVKZnJYVnhBM1F5bmRoRzhYbnl0cnJwSzJxdEFYM2hBOHpBSkhKSlhlcUs1RC1RaW11eWRWckprM21RbGRDZlFHZjlsSm1NbUdWS2FJWQ&q=https%3A%2F%2Fposh.metisindia.com%2Fhow-should-managers-handle-sexual-harassment-complaints-within-their-team%2F&v=-IHQAz1iwE4]Remember, a workplace built on trust, fairness, and confidentiality starts with the individuals who uphold these principles every day.Metis POSH Consulting helps organisations build safe, respectful workplaces through clear policies, practical training, legal advisory, audits, and culture-building content in every major Indian language. From employee sessions to IC support to communication campaigns, we make POSH simple, human, and effective.For Sales and collaboration: contact@posh.metisindia.comFollow us:Instagram: instagram.com/metisposhLinkedIn: linkedin.com/company/metisposh X: @metisposhYouTube: / @metisposh [https://www.youtube.com/channel/UCRS_nTzcPEj1vhqB89ikBgw]Radio: https://posh.metisindia.com/metis-pos... [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbkthbTdJT2R2eXJQemRaemw3bThCSlRLMWhOQXxBQ3Jtc0ttcWJUb1JzNDQ5NG13Um9aVXNnTGhlb19KUl9feXBSNmI3enlOSlZ5aVp4NWo0N2JRT3M3blhBbVA3RDlSaTEtLUhiZTN1SXNxZ3U0NzBsZk1qQ0lxVjZZeHEzX01ycS1ZWmxjZ09DakRvc0ZfM0E1NA&q=https%3A%2F%2Fposh.metisindia.com%2Fmetis-posh-radio%2F&v=-IHQAz1iwE4]Website: www.posh.metisindia.com Phone: +91-95355 66588
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