Retail Remix

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a smarter, more sustainable alternative? In this episode of Retail Remix, Nicole Silberstein chats with Steven Proust and Eric Helgason, Co-founders of PayMore, a brick-and-mortar resale franchise that’s changing the way we buy, sell and trade electronics. Since launching in 2011, they’ve grown their business to 100 locations — and counting — by leaning into a resale model that’s community-focused and planet-friendly. Steven and Eric share: * Why today’s consumer is more open to buying used devices — and what’s driving that shift; * How PayMore ensures customer trust through modern stores, smart pricing and rigorous data privacy; * Why they chose franchising as their growth engine and how it supports their community-driven ethos; * The challenges of scaling a brick-and-mortar resale model — and the tech they’ve developed to power it; and * How they’re staying ahead of the curve as new devices (and resale trends) keep evolving. This isn’t just resale — it’s retail innovation in action. For executives navigating the next era of store experience, PayMore is one to watch. RELATED LINKS: * Explore the PayMore model and find a location near you [https://www.paymore.com] * Related reading: PayMore Opens 19 North American Locations in Q2, Moving Closer to 150-Store Goal [https://www.retailtouchpoints.com/features/news-briefs/electronics-reseller-paymore-opens-18-stores-in-march-plans-to-double-store-fleet-in-2025] * Read all about the evolution of resale on Retail TouchPoints [https://www.retailtouchpoints.com] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

This episode is brought to you by Appriss Retail [https://apprissretail.com/] Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience. Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers: * Why the scale of returns fraud is rising—and how it’s evolving; * The growing tension between consumer expectations and loss prevention efforts; * How retailers can adjust return policies without alienating loyal shoppers; * Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report; * Real-world success stories from retailers tackling this issue head-on. If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data. RELATED LINKS: * Explore the latest ORC report [https://apprissretail.com/downloads/] from Appriss Retail * Learn more about Appriss Retail [https://www.apprissretail.com/] * Read more from Retail TouchPoints [https://www.retailtouchpoints.com] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com [https://apprissretail.com/] to learn more.

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. In an age of instant delivery, why are so many consumers still making the trip to the store? In this episode of Retail Remix, host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm MG2 [https://mg2.com], to explore why the in-store experience is still such a powerful tool for connection and conversion.  Melissa shares how she helps clients turn physical retail spaces into strategic assets and digs into new MG2 research that explores the motivations and behaviors of Gen Z — spoiler: they’re showing up to stores with purpose. What you’ll learn: * Why grouping all Gen Zers together as one cohort is a myth (there’s are big differences between the older and younger ends of the spectrum); * Why inter-departmental communication and modularity in store design are crucial to omnichannel execution; * Why co-creation is a must, especially as Gen Z cedes territory to Gen Alpha; * Why, even when consumers don’t follow through with higher ideals like sustainability in their purchasing, those values are an opportunity for brands; and * Examples of stellar store experiences from Coach, Lego and Nordstrom. RELATED LINKS: * Learn more about MG2 [https://mg2.com] * Related reading: Williamsburg’s the Spot for Third NYC-Area Nordstrom ‘Local’ Store [https://www.retailtouchpoints.com/features/news-briefs/williamsburgs-the-spot-for-third-nyc-area-nordstrom-local-store] * Related reading: LEGO’s New NYC Flagship Inspires Customer Creativity, Brick by Brick [https://www.retailtouchpoints.com/topics/retail-store-design/experiential-retail/legos-new-nyc-flagship-inspires-customer-creativity-brick-by-brick] * Explore more insights from Retail TouchPoints [https://www.retailtouchpoints.com] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. Resale has officially moved from the margins to the mainstream. As economic pressures push consumers to seek value and sustainability gains steam, resale marketplaces like ThredUp are poised for massive growth. In this episode of Retail Remix, host Nicole Silberstein sits down with Alon Rotem, Chief Strategy Officer at ThredUp, to discuss the company’s impressive recent growth and what it says about the broader retail landscape. They dive into: * Why economic headwinds like tariffs and the removal of de minimis have been tailwinds for resale; * How ThredUp has finally been able to achieve profitability in the U.S. and what it plans to do with that capital; * Why AI advancements are poised to "disproportionately benefit” secondhand retail; * Details of the company’s forthcoming peer-to-peer offering; * PLUS what everyone gets wrong about lawyers.  Whether you’re a retail exec or a resale-curious consumer, this episode breaks down why the resale model is no longer a trend — it’s the future. RELATED LINKS * Check out what ThredUp [https://www.thredup.com] is up to * Related reading: ThredUp Makes Resale Technology Free for All, Plans New Peer-to-Peer Offering [https://www.retailtouchpoints.com/topics/digital-commerce/thredup-makes-resale-technology-free-for-all-plans-new-peer-to-peer-offering] * Related reading: Tariffs, AI, Social Trends Create ‘Powerful New Pathways’ for Resale [https://www.retailtouchpoints.com/topics/consumer-trends/tariffs-ai-social-trends-create-powerful-new-pathways-for-resale] * Related reading: ThredUp Nixes Rewards Points as Struggle to ‘Improve Unit Economics’ Continues [https://www.retailtouchpoints.com/topics/loyalty/thredup-nixes-rewards-points-as-struggle-to-improve-unit-economics-continues] * Explore more episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].

This episode is brought to you by Commerce [https://www.commerce.com/retailremix]. If you’ve shopped in Europe, chances are you’ve been to Primark — and if you haven’t, you’ve probably heard someone rave about it. But in the U.S., the value fashion giant is still writing its origin story.  This week, Nicole sits down with Kevin Tulip, President of Primark U.S., to talk about the brand’s expansion across the states, what makes its business model so unique, and how the company is adapting to American consumers — without abandoning its global blueprint. Listen in to learn: * How Primark balances its centralized inventory model with regional flexibility; * What makes the brand’s no-ecommerce, no-discounting approach work; * Why initiatives like repair workshops and sustainable sourcing are priorities — even at a $12 price point; and * What to expect from the upcoming NYC flagship (Kevin promises it’s going to be “unlike anything else”). RELATED LINKS * Explore Primark [https://www.primark.com/en-us]’s latest store openings * Related reading: Primark Pens Contract for Penn District NYC Flagship [https://www.retailtouchpoints.com/topics/omnichannel-alignment/primark-pens-contract-for-penn-district-nyc-flagship] * Related reading: Primark Aims to Extend Clothing’s Lifecycle by Bringing Repair Workshops to the U.S. [https://www.retailtouchpoints.com/features/news-briefs/primark-aims-to-extend-clothings-lifecycle-by-bringing-repair-workshops-to-the-u-s] * Related reading: Inside Primark’s Mecca for All Things Disney and Marvel [https://www.retailtouchpoints.com/topics/omnichannel-alignment/primark-pens-contract-for-penn-district-nyc-flagship] * Catch up on all episodes of Retail Remix [https://www.retailtouchpoints.com/podcasts] ----- How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide [https://www.bigcommerce.com/resources/guides/bc-channel-guide/].