Revenue Problem Solvers
Most companies treat operations as a cost center. Jennifer Doty built a career proving it is actually a revenue engine, and that the gap between sales and delivery is where most revenue gets quietly lost. Jennifer spent nearly 20 years at MetLife, ultimately leading all of US group benefit operations, a function of over 1,000 people. She now serves as VP of Operations at Three Flow, a benefits technology platform. Her work sits at the intersection of revenue strategy, operational delivery, and organizational change. This conversation covers the framework she uses to align sales and operations around a shared revenue target, the $10M cost reduction she navigated inside MetLife without losing performance, and the service model transformation that required getting a 1,000-person team to change how they worked, down to the individual level. She also gets into how to identify drivers versus passengers on your team, what daily huddles actually accomplish during a change rollout, and why the moment she knew the transformation was working was when people started saying "sign me up" instead of pushing back. If you lead a revenue team, an operations function, or both, this episode will change how you see the relationship between delivery and growth. Connect with Jennifer at jenniferdoty.com or find her on LinkedIn. This episode is brought to you by Virtual Causeway, B2B demand generation specialists. Visit virtualcauseway.com and mention the show for a special rate. Revenue Problem Solvers Podcast; because most revenue problems aren't where you think they are.
49 episodios
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