RevSpot
Tanner introduces Josh Curcio, Chief Revenue Officer at Protocol 80 Inc., an inbound marketing agency. Josh dives into his journey from customer service at O'Hare Airport to becoming a CRO. He shares insights on expanding Protocol 80 from a small web development shop to a comprehensive inbound marketing agency specializing in SEO, PPC, and HubSpot solutions. Josh also discusses the challenges and strategies of convincing manufacturing companies to adopt inbound marketing practices, the benefits of maintaining scalable growth, and the potential of AI in the future of RevOps. The episode concludes with an in-depth discussion about the functionalities and advantages of HubSpot's Service Hub and custom objects for improving customer service efficiency. 00:00 Introduction and Guest Welcome 00:14 Josh's Personal Interests 00:58 Career Journey to CRO 02:04 Building Protocol 80 Inc. 04:08 Adapting to Market Changes 10:40 Scaling the Team 12:26 Future Growth Plans 14:33 Introduction to Service Hub 16:23 Understanding Consumables in Business 16:59 Tracking Assets and Distribution Models 17:43 Leveraging Service Hub for Customer Requests 20:02 Utilizing Custom Objects for Better Service 25:41 The Importance of Service Pipelines 29:29 Future of RevOps and AI in HubSpot 32:26 Final Thoughts and Contact Information
30 episodios
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