Customer 360: Turning customer data into commercial insights

Power Global Impact Through Digital Transformation

In this Salesforce Spotlight episode, we sit down with Adina, Head of Digital Transformation at Gavi, one of the world’s most impactful global health organisations to learn how they are driving impact at scale with new solutions and AI. Highlights from this episode: ✅ How Gavi improved their grants management with a new solution from Salesforce ✅ How AI and agents are being used in the day-to-day work at Gavi ✅ What is takes to scale digital transformation in a complex global ecosystem Now available on Spotify, Youtube and Apple Podcasts. Follow us on LinkedIn [https://www.linkedin.com/company/salesforce/] for future episodes. Want to learn more about Agentforce? Watch our demos [https://www.salesforce.com/eu/agentforce/demos/overview?nc=701ed000015gZ2oAAE].

From Vision to Value: How OWT Is Driving Digital Transformation at Scale

In this Salesforce Spotlight episode, Vanessa Gentile sits down with Pierre Grydbeck, CEO at OWT, a Swisscom company and leading digital transformation partner in Switzerland. Together, they will explore the current digital transformation priorities in the Swiss market, the unique power of the OWT and Swisscom partnership, and how AI and Agentforce are already being used in real customer projects. Highlights from this episode: ✅ What are the key digital transformation priorities in the Swiss market right now. ✅ What mindset shift do Swiss companies need most right now to stay competitive. ✅ Why Salesforce Agentforce is highly relevant for mid-sized and local Swiss companies. Now available on Spotify, Youtube and Apple Podcasts. Follow us on LinkedIn [https://www.linkedin.com/company/salesforce/] for future episodes. Want to learn more about Agentforce? Watch our demos [https://www.salesforce.com/eu/agentforce/demos/overview?nc=701ed000015gZ2oAAE].

Success in the Agentic Era: How to Move From Pilot to Production at Speed

In this Salesforce Spotlight episode, we sit down with Cyril, CEO at Mavericx, a leading Salesforce partner in the DACH region, to unpack how his team helps companies go from pilot to production at speed for AI agents. Highlights from this episode: ✅ How to successfully deploy AI agents in highly regulated industries ✅ How Mavericx’s Data 360 & Agentforce 360 framework is redefining enterprise AI ✅ Why so many pilots fail and what’s the secret to go from pilot to production at speed Follow us on LinkedIn for future episodes: https://www.linkedin.com/company/salesforce/ Want to learn more about Agentforce? Watch our demos: https://www.salesforce.com/eu/agentforce/demos/overview/?nc=701ed000015gZ2oAAE

How Salesfive drives Success for Customers with AI

Tune in to hear Stefan Barandun and Vanessa Gentile discuss how Salesfive helps customers go from problem to value on Salesforce. Highlights from this episode: ✅ Exploring real AI Agent projects in federal-style organizations and a consumer brand in Switzerland. ✅ How Salesforce × Salesfive are piloting voice agents and driving innovation with the right guardrails. ✅ And a look behind the scenes, what makes this partnership work so well. Follow us on LinkedIn [https://www.linkedin.com/company/salesforce/] for future episodes.

Customer 360: Turning customer data into commercial insights

Tune in to hear Eduardo Chavez and Vanessa Gentile discuss how Medtronic was able to turn customer data into actionable insights for their sales team. Highlights from this episode: ✅ How the team delivered value in 5 weeks (field adoption signals: 84% rating 4+, 90% recommend, 100% say Salesforce value increased). ✅ The agent use cases that landed—sales-prep summaries, T&E history/recommendations, and instant follow-ups. ✅ What it really takes to scale: identity resolution, data readiness, enablement, and a 90-day pilot plan. If you work in the Healthcare Industry and care about turning data into trust (and outcomes), this one’s for you. Tune in and join our conversation. Follow us on LinkedIn [https://www.linkedin.com/company/salesforce/] for future episodes.