From Legacy to Learning Systems: AI's Transformation of Health Insurance Claims

From Legacy to Learning Systems: AI's Transformation of Health Insurance Claims

How are AI and SaaS innovations transforming the way insurers handle claims -- and what does it take to move from manual, document-heavy operations to truly intelligent systems? Host Rob McLean, Head of L&P Insurance Practice (EMEA/APAC) at Sapiens, sits down with Tarik Dadi, founder and CEO of Qantev, to unpack the mounting pressures facing claims operations today. Together, they explore how rising claim volumes, medical cost inflation, and growing customer expectations are forcing insurers to rethink legacy processes -- and how Qantev's AI-powered platform is helping health and life insurers automate smarter, starting with the foundational challenge of unstructured data, in this latest episode of the Sapiens Insurance 360 podcast.

The Road Ahead: AI Decisioning 2026

Was 2025 a watershed year for the growth of AI decisioning? Will 2026 be the year of Agentic AI? How should insurers move forward with AI decisioning systems to balance automation with accountability and stay competitive? Special guest Rafael Goldberg, Head of Sapiens Decision, sits down with host Mark Sidlauskas, Sapiens' Director of Marketing, to reflect on the transformative evolution of AI decisioning in 2025, Sapiens Decision's year of achievements, and explore what 2026 holds for the future of insurance decisioning in our latest podcast.

The Prevention Imperative: Reimagining Insurance for a More Resilient World

Today’s insurance industry is undergoing a fundamental transformation. Faced with escalating climate volatility, sophisticated cyber threats, and expanding protection gaps, insurers are moving beyond their traditional role of compensating losses after the fact. Instead, they're proactively helping customers identify and mitigate risks before disaster strikes. What’s making this evolution possible is a wave of technological innovation, particularly AI-powered tools that enable early detection and intervention. Host Dean Richardson, Sales Director UKI and Benelux at Sapiens, welcomes Onno Bloemers, Partner at First Day Advisory Group, to explore how the industry is entering a new era of predict-and-prevent insurance -- and what this means for insurers and their customers -- in our latest podcast.

The Road Ahead: Life & Annuity Insurance 2026

It was a fast-paced 2025 for the Life & Annuity sector, and as 2026 approaches, challenge and opportunity lie ahead. Despite 2025's record net income of $51.1 billion, many carriers remain hesitant to fully embrace AI and digital transformation. And with 4 million Americans turning 65 annually through 2027 and trillions transferring between generations, unprecedented growth awaits, but are carriers prepared? Our latest podcast features host Calvin Zhai, Sapiens' Product Marketing Strategy Manager, and special guest Ken Leibow, Founder and CEO of InsurTech Express, exploring the sector's takeaways for 2025, and predictions for 2026.

The $100 Billion Shift: Reinsurance's Booming Relationship with MGAs

Managing General Agents, or MGAs, have exploded from scrappy intermediaries to insurance powerhouses, commanding over $102 billion in premiums and leaving traditional carriers scrambling to keep up. These nimble risk specialists are tackling everything from cyber threats to carbon credits, while offering reinsurers a lifeline from the volatile world of catastrophic tail risk. Our latest podcast features host Darren Graves, Sapiens' Sales Manager for Reinsurance and special guest Mark Geoghegan, Founder and Host of "The Voice of Insurance," podcast, in a discussion on the rapid growth of MGAs and how they've become strategic partners for reinsurers seeking agility, specialized expertise, and access to profitable niche markets.