The Super CSR: How 20 Years of Vet Med Makes Barb Britton a Frontline Hero

The Super CSR: How 20 Years of Vet Med Makes Barb Britton a Frontline Hero

What happens when you spend 20 years calling the shots in veterinary practice management, only to realize your true passion is at the front desk? In this episode of Soda City Unleashed, host Emily White sits down with Barb Britton, a veteran of the veterinary industry and a Client Service Representative (CSR) at CVETS in Columbia, South Carolina. Barb shares her incredible journey through two decades of vet med—from managing a massive primary practice with over 70 staff members to intentionally choosing a frontline role where she can interact directly with clients every day. Soda City Unleashed is brought to you by CVETS. Learn more at cvets.net [http://cvets.net].

Prioritizing Mental Health in Vet Med

In this episode of Soda City Unleashed, host Emily White sits down with Alexis Hoffman, the Director of Human Resources at CVETS, to recognize May Mental Health Awareness Month. Veterinary medicine is a high-intensity, emotionally demanding field where burnout and compassion fatigue often go hand-in-hand. Alexis shares her journey from Waffle House management to third-generation HR professional and discusses why it is critical for leadership to create a "psychologically safe" environment for veterinary staff. Soda City Unleashed is brought to you by CVETS. Learn more at cvets.net [http://cvets.net]. 988 Suicide & Crisis Lifeline: Call or text 988. Not One More Vet (NOMV): Support specifically for the veterinary community. Employee Assistance Program (EAP): Check your benefits package for free counseling sessions.

From Puppy Funds to Pet Trusts: Financial Planning for Your Furry Family

We often say pets are family, but does your budget reflect that? In this episode of Soda City Unleashed, host Emily White sits down with Margaret Ellen Pender of Anchor Investment Management [https://www.anchorinvestmentmanagement.com/] to bridge the gap between emotional commitment and financial reality. Margaret Ellen shares her deep roots in the Columbia community and her personal experiences with her beloved Boykin Spaniels to help pet parents prepare for the unexpected. From the rise of "petflation" and the evolution of pet insurance to advanced planning like pet trusts and health care powers of attorney, this conversation is a must-listen for anyone looking to protect their pet's future. Plus, stay tuned for some classic Boykin Spaniel antics and a "stick of butter" hack every outdoorsy dog owner needs to hear! Learn more about Anchor Investment and their services here: https://www.anchorinvestmentmanagement.com/ [https://www.anchorinvestmentmanagement.com/] Soda City Unleashed is brought to you by CVETS. Learn more at cvets.net [http://cvets.net].

Navigating the Real Cost of Pet Care with Care Credit

Owning a pet brings immeasurable joy, but is your wallet prepared for the unexpected? In this episode of Soda City Unleashed, Emily White sits down with Cathy James from Care Credit to pull back the curtain on veterinary financing. Whether it's a routine wellness check or a late-night emergency room visit, the "sticker shock" of modern veterinary medicine can be a major barrier to care. Cathy shares why financial planning should start the moment you adopt, how to navigate "taboo" money conversations with your vet team, and how specialized health and wellness financing can offer peace of mind when your pet needs it most.

Roots, Relationships, and 100 Years of Care: A Conversation with Dr. Shawn Bierman

In this episode of Soda City Unleashed, host Emily White sits down with Dr. Shawn Bierman, owner and lead veterinarian at the historic Five Points Animal Clinic. As the clinic approaches its 100th anniversary in the heart of downtown Columbia, Dr. Bierman shares what it’s like to lead a locally owned practice with deep community roots. Whether you're a first-time pet parent or a lifelong animal lover, Dr. Bierman’s insights on proactive health and the evolving value of our furry family members are not to be missed. Learn more about Dr. Bierman's practice at fivepointsanimalclinic.org [http://fivepointsanimalclinic.org] Soda City Unleashed is brought to you by CVETS; learn more at cvets.net [http://cvets.net].