Surviving the Side Hustle
In this episode, Glenn Bostock, founder and CEO of SnapCap, shares his journey from a cabinet maker to leading a multi-million dollar company. He discusses the importance of cultivating a human-centric culture, embracing failure, and building trust within organizations to achieve sustainable growth. KEY TOPICS: * Glenn’s transition from woodworking to elevator interiors and eventually to building SnapCap * The significance of company values: be kind, be authentic, and be useful * How fostering a caring environment reduces fear and boosts innovation * The role of mentorship and embracing failure as a growth tool * Creating a culture of transparency through mistake reward systems * Comparing business growth to muscle development and the importance of problem-solving * Applying Japanese manufacturing principles, like the Toyota system, for operational excellence * Building trust and community within a business to improve performance and scalability * The motivations behind Glenn’s upcoming book, “A Human Business” * Practical tips for entrepreneurs starting out, focusing on passions and market needs TIMESTAMPS: 00:00 - Introduction to leadership driven by passion and caring environments 02:44 - Glenn’s career journey from cabinet making to elevator interiors 03:40 - Culture creation based on kindness, authenticity, and usefulness 04:13 - Challenges and lessons learned in business growth 07:04 - Starting a business with limited resources and learning mechanics of finance 09:22 - Overcoming technician mindset and building confidence in entrepreneurship 11:12 - The transformation from technician to community builder 12:26 - The purpose of a business: creating value and usefulness 13:16 - Lowering fear and fostering a safe learning environment 14:04 - Hiring for culture fit and passion over skills 16:14 - Creating collaboration through community-minded initiatives 17:42 - Using the human body as a metaphor for organizational health 18:52 - Hiring and leadership lessons during rapid growth 19:09 - Learning to identify the right roles for growth 22:13 - Building trust through honesty and value delivery 23:18 - Reward systems for mistakes and continuous improvement 26:29 - Creating a company culture rooted in love and shared purpose 30:02 - Applying Japanese manufacturing principles for operational excellence 33:10 - Glenn’s motivation to share his “Human Business” philosophy with the world 37:16 - Tips for entrepreneurs: start with what excites you and add value RESOURCES & LINKS: * Glenn Bostock’s Website [https://glennbostock.com/] – Get a free chapter of "A Human Business" * A Human Business Book [https://www.amazon.com/Human-Business-People-First-Lasting-Success/dp/B0GCHGXDBF/ref=sr_1_1?crid=2DWJVWYBRY25W&dib=eyJ2IjoiMSJ9.sYtzXIDhS8zE8sk2UUJKHinzpFTAFf8YmoQqvtbUPTUJUMj_ls7LCTANWd2GFr6UaH7ox9CwF3PxLltf9nYX1rDppB2IIopSQQAbmv3Slsiqh4f3yQHHNFOlvhXuUYeFxtQ3G-PpHyAmJiT2Iz44qyYWYb-eig6QgUvkL1yXSAFYk1Br5wwbk_06R_uJeAdYTq3PShtQ8Esqbc-1dqKoDafcrkWxuAigS7nj-n_fLPY.nngEpQsf1mLhhFar_D5jtvoIkRk0CwOPXqQyuETQSLU&dib_tag=se&keywords=a+human+business&qid=1770208047&sprefix=a+human+business%2Caps%2C386&sr=8-1] (coming June 16th, published by Forbes Books) CONNECT WITH GLENN BOSTOCK: * LinkedIn [https://www.linkedin.com/in/glennbostock/]
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