From SDR to CSM: Mark’s Journey to Tech Success

CSM Tochi Kanu-Ivi on Her Journey + LinkedIn Networking Tips

Welcome to Techniche Tips! In this episode, we're diving deep with Customer Success Manager Tochi Kanu-Ivi as she shares her powerful journey into the world of Customer Success and reveals her top strategies for mastering LinkedIn networking like a pro. What you'll learn in this episode: ✅ How Tochi transitioned into a CSM role and built her career from the ground up ✅ The challenges and lessons she faced as a woman in tech ✅ Proven 1:1 coaching tips on how to leverage LinkedIn to build authentic relationships ✅ How to create a standout profile and grow your professional brand online ✅ Best practices for networking, content engagement, and message outreach Whether you're an aspiring Customer Success Manager, a career switcher, or a professional looking to grow your presence on LinkedIn, this episode is packed with value and actionable advice! Connect with Tochi - https://www.linkedin.com/in/tochi-kanu-ivi/ 🛑 Take the Tech Career Quiz - www.technichetips.com 🛑 ⬇️ Tech Sales | IT | UI UX | HR | Software Development | Data Analytics ⬇️ Free Intro Courses: https://coursecareers.com/a/technichetips ⭐️Advanced Tech Courses ⭐️ Apply Promo Code: JOSEPH10 Free Intro Courses: https://www.leveldcareers.com/a/2147531991/B8vmHjgy ⭐️ Exclusive Tech Cohort ⭐️ Apply Promo Code: JOSEPH-150 Speak to an Instructor: https://tinyurl.com/Learnfull Podcasts Apple: https://podcasts.apple.com/us/podcast/techniche-tips/id1684934305 Spotify: https://open.spotify.com/show/47sgpNXgF2QqQf7SDOZCHg Amazon: https://music.amazon.com/podcasts/375a1957-fe59-4cd3-9e85-f6f7d85c9cea/techniche-tips?refMarker=null Others: https://tinyurl.com/Red-Circle 📸 IG: https://www.instagram.com/technichetips/ 👉🏾 Follow me on LinkedIn: https://www.linkedin.com/in/jmsmithtech/ #TochiKanuIvi #CustomerSuccess #LinkedInTips #LinkedInNetworking #CSMJourney #TechnicheTips #CareerInTech #WomenInTech #PersonalBranding #NetworkingTips #TechCareer #LinkedInCoaching 🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/5220849279565824 Support this podcast at — https://redcircle.com/techniche-tips/donations [https://redcircle.com/techniche-tips/donations]

From Rookie to Coach: Emily U's Tech Sales Journey

Connect with Emily You - https://www.linkedin.com/in/yiranyou/ Discover Emily U's inspiring journey from rookie in tech sales to becoming a renowned career coach. Emily shares her career progression, from navigating her first challenges at Salesforce to launching a bold new approach to sales training as the founder of the Emily U School of Sales. Gain insights into success in the dynamic world of tech and learn how empathy, data, and practical strategies can transform your approach to selling. Whether you're just starting out or exploring tech career transitions, Emily's story is packed with actionable advice and lessons to elevate your path. Join this motivational conversation and uncover valuable tips on mastering tech sales, building a resilient mindset, and overcoming common industry challenges. Learn how to recognize opportunities, avoid pitfalls, and thrive in a competitive market. Don't miss the chance to connect with Emily's vision for modern, effective sales training rooted in real-world experience. Ready to take charge of your tech career journey? Watch now and be inspired to redefine your future in tech sales. Your next big step starts here! #techsales #careermobility #salesdevelopmentrepresentative #accountexecutive #sdr 🛑 Take the Tech Career Quiz - www.technichetips.com 🛑 ⬇️ Tech Sales | IT | UI UX | HR | Software Development | Data Analytics ⬇️ Free Intro Courses: https://coursecareers.com/a/technichetips ⭐️Advanced Tech Courses ⭐️ Apply Promo Code: JOSEPH10 Free Intro Courses: https://www.leveldcareers.com/a/2147531991/B8vmHjgy ⭐️ Exclusive Tech Cohort ⭐️ Apply Promo Code: JOSEPH-150 Speak to an Instructor: https://tinyurl.com/Learnfull Podcasts Apple: https://podcasts.apple.com/us/podcast/techniche-tips/id1684934305 Spotify: https://open.spotify.com/show/47sgpNXgF2QqQf7SDOZCHg Amazon: https://music.amazon.com/podcasts/375a1957-fe59-4cd3-9e85-f6f7d85c9cea/techniche-tips?refMarker=null Others: https://tinyurl.com/Red-Circle 📸 IG: https://www.instagram.com/technichetips/ 👉🏾 Follow me on Linkedin: https://www.linkedin.com/in/jmsmithtech/ #coursecareers #testimonial #techsales #bdr #interviewtips #pivoted #ceo #techrecruiter #tech #lifecoach #careercoach #blackmenintech #podcast #socanalyst #accountexecutive #leveld Disclaimer: These links are affiliate links, which means I may get a commission if you purchase. However, none of the fees for these resources have been increased to compensate me. In fact, you received a discount by using it :) Support this podcast at — https://redcircle.com/techniche-tips/donations [https://redcircle.com/techniche-tips/donations]

From SDR to CSM: Mark’s Journey to Tech Success

Connect with Mark Mosley: https://www.linkedin.com/in/mark-mosley-a98584123/ Discover how Mark transitioned from SDR to CSM, carving out an inspiring journey to tech success 🚀. In this episode of Tech Niche Tips, Mark shares his career progression, from navigating the high-pressure world of sales development to thriving as a Customer Success Manager at ServiceNow. Gain invaluable insights into tech career transitions, transferable skills, and the dynamic world of customer success. Mark unveils actionable strategies for aligning your strengths, understanding customer needs, and excelling in roles like tech sales, channel sales, and account management. Whether you're breaking into tech or seeking your next move, you'll find key takeaways to elevate your career. Ready to take charge of your career journey? Learn from Mark’s experience, explore new opportunities, and connect with like-minded professionals. Join us on this path to uncover the secrets of tech success and make your mark in the industry. Subscribe now for more career tips, insights into success, and motivational stories that inspire transformation in the tech space. Let Mark's story empower you to build a career you love! #customersuccessmanager #customersuccess #projectmanagement #whatistheroleofacustomersuccessmanager #b2bcustomersuccess #customersuccessmanager #customersuccess #projectmanagement #customersuccessplaybook #whatdoescustomersuccessmanagerdo 🚀 Launch Your Podcast with Triplex! 🎙️ Looking to start a podcast or need top-tier media production? Triplex has you covered! From concept to production, we help bring your vision to life. 📽️ Professional Podcast & Media Services 🎧 High-Quality Production 📢 Expert Guidance & Support Start your journey today! 👉 www.triplexmedia.net #technichetips #customersuccess #AI #conversations #techsales #TriplexMedia #PodcastProduction #ContentCreation 🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/5220849279565824 CHAPTERS: 00:00 - Welcome Back 01:33 - Mark's Journey 02:32 - Transitioning from SDR to CSM 04:08 - Pressure of Being a CSM 09:50 - Q&A Session 11:18 - Customer Support vs Customer Success 13:39 - Account Management Strategies 14:55 - Technology's Impact on CSM Role 17:40 - Importance of Human Interaction 19:25 - Joining the Q&A Discussion 22:15 - Mark's Career Path 23:39 - Advice for Job Seekers 26:05 - Misalignment Between CSM and Company Goals 30:31 - CSM as a Project Manager 32:45 - Customer Education Investment 34:42 - What I Love About Being a CSM 36:03 - Transitioning from Other Industries 40:28 - Technical Skills for CSM Role 42:18 - Guest: Tory - HubSpot System Admin 44:41 - Ignoring Customer Feedback Consequences 48:04 - Connect with Mark 54:15 - Triplex Media 56:55 - Outro Support this podcast at — https://redcircle.com/techniche-tips/donations [https://redcircle.com/techniche-tips/donations]

From Cheerleader to CEO: Esther's Tech Founder Journey

From Cheerleader to CEO, Esther Ayorinde-Iyamu shares her inspiring journey navigating the dynamic world of tech and building her company, GrowthQ. Gain insights into success as she discusses career progression, overcoming rejection, and transitioning from tech sales to entrepreneurship. Esther’s story highlights the power of mentorship, community, and resilience in shaping a thriving career. Whether you're exploring tech career transitions, looking to break into tech sales, or seeking a career coach to guide you, this conversation is packed with actionable advice and strategies. Learn how to leverage mentorship, network effectively, and turn challenges into opportunities.  Join Esther’s mission to make tech sales more equitable and discover how to unlock your potential in this ever-evolving industry. Connect with resources, find your mentors, and take the next step toward your dream career. Remember, your journey starts with clarity and commitment.  Subscribe now for more empowering career tips and insights to help you navigate your own path in tech. #techsales #salesdevelopmentrepresentative #sdr #idealtechsalescareerpath #dayinthelifeofansdr #techsales #saassales #meaningfulconnectionsinsights #volunteeringintech #techmentorship CHAPTERS: 00:00 - Intro 00:47 - Who is Esther Ayorinde-Iyamu 02:14 - Transitioning into Tech Careers 04:58 - Rejection as a Path to Progress 09:15 - Debunking Overnight Success Myths 13:39 - Overview of GrowthQ 14:51 - Is GrowthQ Right for You? 17:44 - Overcoming Job Interview Anxiety 19:04 - Growing Industries in Tech 23:13 - AI and Job Market Impact 25:03 - Future Vision for GrowthQ 27:37 - Final Thoughts for the Audience 30:56 - OUTRO Support this podcast at — https://redcircle.com/techniche-tips/donations [https://redcircle.com/techniche-tips/donations]

Master Channel Sales in 2025 with Expert Ayana Gardner

Connect with Ayana: https://www.linkedin.com/in/ayanagardner702 Join us for an insightful episode of "Techniche Tips" featuring Ayana Gardner, Zoom's esteemed Contact Center Channel Leader. Airing live on Saturday, March 1st, at 11 AM EST / 8 AM PST, this episode delves into Ayana's inspiring journey from an inside sales representative to a leader in channel sales. Gain valuable insights into her career progression, the challenges she overcame, and her strategies for success in the dynamic world of channel sales. Don't miss this opportunity to learn from a trailblazer in the industry. #channelsales #contactcenter #careerjourney #podcast Support this podcast at — https://redcircle.com/techniche-tips/donations [https://redcircle.com/techniche-tips/donations]