The Trust Deficit: Customer Service in Nigeria

The Trust Deficit: Customer Service in Nigeria

In this episode, we’re joined by Sotonye Ehimiaghe, a certified customer service professional and host of the CX Playbook podcast, where she trains entrepreneurs and business teams across Africa on delivering better customer experiences. We dive into the trust deficit between customers and businesses in Nigeria. From poor service standards to the realities businesses face, we explore what’s really going wrong and what can be done to fix it. If you’re a business owner, entrepreneur, or simply someone tired of bad customer service, this one is for you.  Connect with us here: ⁠https://linktr.ee/the3commoners [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbWl4S2xQaFd5U08tRUpEUUxIcEU1ZjN1OGtUUXxBQ3Jtc0ttQ3VGX2lMbDg1aGN0ZzVGeXlZY2xOaDI5cHdjd1R1dmNxaU9HUUpmWUZ3VXVqSVBDU1lEa1VrTWNFNGwtSlltTmJWbnV0RTNzWjFEWWJkdUlkLXVTYmYxbG15Z1FvaWJtQWgtVGx6TEJ2dm9EUVNsUQ&q=https%3A%2F%2Flinktr.ee%2Fthe3commoners&v=dzCKd7DLMxM]

On Nollywood: Are you going to dance or not?

In this episode, we get into the drama surrounding Kunle Afolayan and Funke Akindele, and the wider contentification of businesses in Nigeria. Do you now have to dance to sell your films or products? We explore that question, along with the Grammy debate, fraud and reputation in Nigerian society, and a few life updates from us. Tell a friend to tell a friend and tune in! Watch & follow here: ⁠https://linktr.ee/the3commoners

Detty December: A Missed Opportunity for Nigeria?

Merry Christmas Commoners! In this episode, we break down the realities of Detty December in Lagos- from the rising costs to the very real infrastructure challenges that come with it. We get into accommodation prices, concerts, poor planning, and whether Nigeria’s tourism sector is actually prepared for the influx of visitors each festive season. We also compare Nigeria’s approach to tourism with other West African countries and question whether “vibes behaviour” can really sustain long-term growth. So, is Detty December a win for Nigeria? or a missed opportunity? Let’s get into it. Connect with us here:⁠ https://linktr.ee/the3commoners [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbnE4b0g5UlZPQm9tc0xPWFk5UFFiWEhQZ28wZ3xBQ3Jtc0ttdU5rRUY1Ry1rN1FCMDRxd293bldjcE9GMnZtUUNXczVQSlpHMVNRQjREVjlEZXFqTkZ1UVFpRzhjVm9JNzBNYnBoaDlLRFV4WUhEZFBPZWhRWjZhdWpFNU5DNUVtOGhMcTBPVjYtbjVIelNfak9OSQ&q=https%3A%2F%2Flinktr.ee%2Fthe3commoners&v=xSE9wZ5dakE]

Nigeria, A Country of Particular Concern

Hello fellow Commoners! We’re back after a much-needed break and wow, Nigeria has truly been a country of particular concern in more ways than one. In this episode, we dive into everything from the ongoing insecurity crisis across the country, to the wild fallout surrounding the Co-Founder of Paystack, to the curious case of ‘japada’ and what it really means to return home. A lot has been happening- online and offline- and we’re getting into all of it!  Connect with us here: https://linktr.ee/the3commoners [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa0J0aHp6VEZnejJILWoyM01POE5mV3lVWEpGQXxBQ3Jtc0ttdWRKOG9ZWDRJTXlVa2FlejVPcFI0bEQ5MGJZUGxhcmF0Y09EY21HXzhwN1NlU2F2UnFBcEhJMU9YblFBaWwydS11WFhnUHIyblFVS2pWQUtTQm8xM3dPOExxWml1S1RHZ2tkaUlLUXpNV0pIVWRxQQ&q=https%3A%2F%2Flinktr.ee%2Fthe3commoners&v=Z7kelZDlQ8w]

Adapt or Fall Behind? Why AI Matters Now

Our guest Commoner this episode is Adebayo Dawodu! Builder, technologist, creative, and founder of ParallelScore & Lafia. We talk about how grief reshaped his journey, the power of community, and why continuous learning is the key to staying relevant. From hiring through Jabathons to building tech for healthcare, Bayo shares how innovation, culture, and environment can shape the trajectory of businesses in Africa. We also dig into AI: if you're afraid of AI, then you may already be behind. Guest Information:Website: https://www.adawodu.com Watch, Listen and Connect with us here: ⁠https://linktr.ee/the3commoners