How Cognizant Scaled Agentic AI Across 350,000 Employees

How Cognizant Scaled Agentic AI Across 350,000 Employees

Most enterprise intranets have many disparate, isolated chatbots representing different departments which can cause confusion for employees on where to get their answers and can result in overloaded support tickets. Cognizant took a different path, transforming its OneCognizant platform into a multi-agent system to help streamline inquiries and deliver more accurate responses faster. In this episode, we unpack how agentification turned a traditional intranet into a unified, conversational decision layer—serving 350,000 employees, reducing support tickets by 50%, and delivering 10M+ agent interactions with 92% positive feedback. Learn how orchestration, governance, and distributed intelligence come together to move from AI agent pilots to real enterprise impact. Guests:  Dan Fink, Associate Vice President-Platform Engineering  Venkatesh Balaji, Associate Vice President - AVP Enterprise Architecture

When AI agents make the call: Governing Autonomy at Scale

Enterprises are racing to deploy AI agents and discovering that “it works in a pilot” isn’t the same as “it’s safe in production.” In this episode, Benjamin Larsen unpacks the World Economic Forum’s AI Agents in Action report, exploring how organizations can classify agentic systems, assess risk, measure performance, and design governance frameworks that enable — rather than slow — innovation in the decade of AI agents.

Laying the groundwork for autonomous decision-making across agricultural operations

Patricio Salvatore La Rosa shares how Bayer is building the foundational components of agentic AI in a complex, biologically driven production environment. He explains the prerequisites for adoption –data quality, system connectivity, governance, and cultural trust – and how these elements enable agents to support everything from operational scheduling to future autonomous field interventions.

How Cognizant leveraged agentic AI to host and judge the world’s largest GenAI hackathon

Cognizant set a Guinness World Record by hosting the world’s largest GenAI hackathon with over 53,000 participants across 40 countries. In this episode, Arumugam Kamaradassan and Deepak Singh share how Cognizant vibe coded the submissions process including the entry portal and used a multi-agent system for judging, evaluating over 30,000 submissions in under 24 hours.

Enabling agentic AI: Why trust, ethics, and partnership come first

Leo S. Mackay, Jr. shares what it takes to scale agentic AI at the enterprise level — and why most organizations are starting in the wrong place. Drawing on leadership roles in national defense, ethics, and the boardroom, he unpacks how trust, domain expertise, and the right strategic partners create the conditions for real AI transformation.