CX 101 - Fundamentals

Using Customer Names to Engage

The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.

A CX Reflection

After a week travelling Tasmania on a sales CX coaching tour for a key client, Simon reflects on his key CX coaching takeaway.

The Opportunity in Complaints

Be honest • Honesty is refreshing • Red Bird Radio Service Recovery

CX 101 - Differentiators

In part 2 of CX101, Simon delves into the concept of differentiators to help you win the customer experience game.

CX 101 - Fundamentals

In this episode Simon explains the first part of Customer Experience theory. The fundamentals that get you in the game.