The Deep Dive Lab
On this episode of The Deep Dive Lab I talk with Andy Sitison, CTO at Share More Stories, about one core question: how do we turn human stories and emotions into useful, trustworthy data? We cover: * How to prompt people so they actually tell meaningful stories (the “story journey”) * The logic of breaking a story into expressions and scoring emotions (joy, anxiety, belonging, and more) * A real project with Virginia Tourism: hearing Black travelers’ stories changed messaging, visitor experiences, and earned recognition * Practical risks: model accuracy, human-in-the-loop validation, cultural sensitivity, and detecting fake/generative submissions Why listen: if you create products, run marketing, or lead research, this episode will change how you think about “voice of the customer”, from checkboxes to human truth. Guest links: * Andy Sitison: https://www.linkedin.com/in/andy-sitison/ [https://www.linkedin.com/in/andy-sitison/] * https://www.virginia.org/plan-your-trip/black-travel/ [https://www.virginia.org/plan-your-trip/black-travel/] * https://sharemorestories.com/ [https://sharemorestories.com/]
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