Ep. 24: Why should businesses invest in improving Customer Service?

Ep. 25: The reality of rush hour traffic in the Philippines

"Kailan ba hindi naging traffic sa Pilipinas?" said almost everyone in Metro Manila. Dive into the discussion of the phenomenon of Philippine traffic. This heavy traffic has been present for such a long time already that businesses, work, family gatherings, and even just daily commute has to adjust with consideration to this. But what really causes the traffic? Why can't it be solved if it's been there so long? What should you consider if you need to get around? All these questions Jon & Kimmy tackles with some fun "sana all" stories on this episode.

Ep. 24: Why should businesses invest in improving Customer Service?

It's not the product, but its the people that represents the brand. If you own a business or even if you are an employee, everyone should invest and be able to give good Customer Service. After more than a year of lockdown in the Philippines with stress, anxiety, and fatigue taking its toll on the people, going the extra mile not only improves your company's reputation, but it can also help brighten up your customer's day. On this episode, Kimmy and Jon share their experiences of good and bad service, while Kimmy also shares some tips he personally picked up after years of working in the BPO industry.

Ep. 23: Are you ready for ECQ again?

Jon and Kimmy address the upcoming two-week August 2021 lockdown as Metro Manila (along with other nearby areas) will be placed under Enhanced Community Quarantine (ECQ). They shed some light on the return of border checkpoints between cities and provinces, which is a concern of many motorists regarding lockdown. They also offer a very simple tip of how to deal with checkpoints, based on their experience. Stay safe!

Ep. 22: The value of automating your business' process

In this day and age, in order to effectively scale up your business, you need to look into what part of your business' process you can automate. For The Delivery Boys' case, Jon & Kimmy along with the rest of Alpha Logistics have discovered a lot that can be improved and automated. The boys share their thoughts on automation and why they personally see the need to automate their logistics process in a country where the whole logistics industry is still very manual, and how they think this can help grow their business, push the industry forward, and even keep people safe and healthy.

Ep. 21: What does it take to stop logistics companies from operating?

The logistics industry, regardless of what branch of logistics, is a very crucial industry especially in the supply chain.  When there's a problem with the logistics, a lot is affected. So what could possibly happen that will make a logistics company stop operating even for just a day? Jon and Kimmy share a little about their and how it took extremely bad weather and a pandemic to make them consider cancelling work for the day.