The Growth Diary
Sonia Felfli spotted the same problem everywhere she looked: people were being treated like a booking number. That frustration became the foundation for Savoir Vivre Lifestyle, a boutique luxury villa rental, private events, and lifestyle management company operating across Mykonos and Ibiza. Her clientele are ultra-high-net-worth individuals who expect total discretion, bespoke service, and someone who genuinely cares. Sonia built the business to deliver exactly that. In this episode, Sonia shares: * Why being treated as a number in luxury hospitality inspired her to build something completely different * How she earns the trust of ultra-high-net-worth clients before they even arrive * The real meaning of privacy, discretion, and personal service at the highest level * Why human connection is her greatest competitive advantage * The challenges of managing high expectations, complex logistics, and demanding seasons * What she believes the luxury hospitality industry is still getting wrong This is a conversation about building a business where the product is trust, the standard is perfection, and the person behind it all does it because she genuinely loves it. If you work in hospitality, luxury services, or simply want to understand what world-class client experience really looks like, this one is for you. ---------------------------------------- 🔗 Connect with Sonia Felfli: 🌐 www.savoirvivrelifestyle.com [http://www.savoirvivrelifestyle.com] ---------------------------------------- The Growth Diary - Host: Keith Atkinson After a career as a professional windsurfer on the World Tour, I've spent over a decade building and scaling businesses across property, technology, and marketing. Through The Growth Diary, I'm on a mission to spotlight the real stories behind successful business growth, what works, what doesn't, and how leaders stay sharp while building something remarkable. 🎙️ YouTube: https://www.youtube.com/@TheGrowthDiaryPodcast [https://www.youtube.com/@TheGrowthDiaryPodcast] 🎙️ Spotify: https://open.spotify.com/show/4xRw4dfe3u1LYqja07KgTg?si=b32ae294d09c4b1c [https://open.spotify.com/show/4xRw4dfe3u1LYqja07KgTg?si=b32ae294d09c4b1c] 🎙️ Apple Podcasts: https://podcasts.apple.com/podcast/id1865496376 [https://podcasts.apple.com/podcast/id1865496376]
17 episodios
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