The Evolution of Client Servicing in The Payroll, HR and HCM Industry

Workplace Stress in a Remote Environment

Workplace stress in a remote environment is on the rise and it's not being addressed by employers. In this episode, we talk about the steps you, as an employee, can take proactively to mitigate against those fight or flight moments when the 3 walls of pressure; work, home, you collide. Andy's guests include Dr. Aileen Fullchange - a Nationally Certified Psychologist specializing in treating trauma, mood disorders, and behavioral problems for pre-teens through adults in family therapy, couples/relational therapy, or individual therapy. She can be reached at dr.fullchange@gmail.com [dr.fullchange@gmail.com] or through her website www.drfullchange.com [http://www.drfullchange.com/]. Drew Griesel is the founder of Primal Wellness Coaching and the creator of The Superhuman Blueprint, a high-performance wellness framework used by busy professionals, executives, and entrepreneurs around the world. As a fitness and wellness coach, Drew specializes in helping high-stress, time-crunched professionals improve their energy, productivity, and metabolic health—especially during demanding seasons like year-end and tax time. Drew is also the host of The Superhuman Blueprint Podcast, where he interviews top experts in fitness, wellness, martial arts, and human performance. He can be reached at info@primalwellnesscoaching.com [info@primalwellnesscoaching.com] or through his website primalwellnesscoaching.com [http://www.primalwellnesscoaching.com/] Justin Stevens is a Senior Product Advisor for Auris Payroll specializing in Payroll, HR, and HCM compliance. For more information about the services he provides, he can be reached at Justevens@auris.io [Justevens@auris.io]

The Evolution of Client Servicing in The Payroll, HR and HCM Industry

Service in the HCM industry has evolved from a domestic phone-based call center where employees are housed in an office to where providers now service their clients via email, ticketing systems, and sometimes via AI Chat. In addition, employees providing the service are either home-based or the servicing is outsourced to other countries like the Philippines, or India. In this episode, Pete Tiliakos, Creator of the podcast, "HR and Payroll 2.0 [https://www.youtube.com/@HRPAYROLL2_0]" and the website, payrollinfluences.com, and DeShawn Hearn, former VP of Operations at UKG and VP of Client Services at ADP for 33 years, join me to talk how the technical evolution of payroll and HR delivery systems have not kept up with servicing clients.

PEO vs. Traditional Payroll. What's better?

PEO's say they're a one size fits all service bureau capable of handling everything an employer would ever need for their employees. A traditional payroll provider might say that PEO's are too expensive for employers and oversell services to their clients. Andy Lopez hosts Phil Pallifrone, founder of Above the Rim Payroll, and Art Oz, a Field Sales Representative for iSolved. These experts trade barbs, as they discuss the differences of each. You be the judge.