The Impact Files
Our guest this episode is Will Silverwood, whose career has taken him from commercial strategy through leading sustainability at Whitbread PLC, one of the UK’s most recognisable hospitality groups. Today he brings together decades of experience in transformation, operations and organisational change to help large businesses navigate the realities of decarbonisation. Will shares the story behind his shift into sustainability. After early roles with major brands including Trainline, Gala Coral and Siemens Communications, he spent a decade at consultancy Iris Concise, helping complex organisations build new commercial capabilities. A mid‑career pivot came through a role at QA, where a digital transformation project unexpectedly “almost completely decarbonized the business.” That experience gave him the credibility — and the conviction — to move fully into sustainability. We explore how Whitbread, owner of Premier Inn and several branded restaurants, with 850+ hotels in the UK and rapid expansion in Germany, positions itself within the wider sustainability landscape. Will talks us through work done at Whitbread to balance purpose with scale: electrifying kitchens, replacing gas boilers with air‑source heat pumps, reducing water and energy use, designing out food waste, and embedding renewable energy across the estate. He also explains how platforms like HRS and Booking.com [http://Booking.com] increasingly reward operators who provide emissions data — turning sustainability into a driver of revenue as well as resilience. A central theme is the practical reality of delivering sustainability inside a large, operationally intense business. Will reflects on the governance required to unlock long‑term capital investment, the psychology of customer nudges, and the importance of cross‑functional ownership — from procurement and property to finance and operations. His metaphor is memorable: the sustainability team as “fire starters,” convening the right people, lighting the flame, and then stepping back as the organisation takes ownership. Finally, Will shares where he sees the sector heading. With rising expectations around reporting, supply‑chain ethics and energy transition, he believes the next decade will reward organisations that prioritise the biggest levers, act transparently and focus on solutions that deliver both impact and commercial value. Connect with Will at: https://www.linkedin.com/in/will-silverwood/ [https://www.linkedin.com/in/will-silverwood/]
19 episodios
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