The Inspired Stories Podcast
Lloyd Lewis: Building a Social Enterprise Around the People Most Workplaces Overlook Lloyd Lewis, President and CEO of Arc Thrift Stores, shares how his son Kennedy’s birth with Down syndrome launched a mission that transformed a struggling thrift chain into one of Colorado’s largest social enterprises — with 34 retail locations, nearly 1,900 employees, $120 million in annual revenue, and 600 employees with intellectual and developmental disabilities at its heart. Key Insights You’ll Learn: * Leaving finance at Smith Barney and IBM after his son Kennedy was born with Down syndrome * Inheriting a turnaround situation with same-store sales falling double digits and cash burning fast * The back to basics plan: walking out of the meeting so experienced managers could lead it * Rebuilding Arc with weekly reporting, store visits, accountability, and mission emphasis * Growing from 10 IDD employees to 600 — and why it’s half the reason for 14 record years * Why hiring people with IDD improves morale, productivity, and ultimately revenue * The Arc University: post-secondary classes, certificates, and PhD designations for IDD employees * Processing 200 to 300 million donated items annually with no barcodes and no SKUs * Expanding from Colorado into New Mexico and Texas with IDD employment at the core * What Satya Nadella, Jamie Foxx, and Winston Churchill all have in common: life-changing relationships with people who have disabilities Lloyd’s Key Mentors: * Kennedy Lewis (Son): Changed his values, his mission, and his understanding of what matters in life * IBM Management Training Program: Laid the operational and financial foundation he brought to Arc * Dr. Linda Crnic (Neuroscientist): Sparked the Down Syndrome research advocacy that preceded Arc * Experienced Store Managers at Arc: The people he trusted with the turnaround by leaving the room * Randy Lewis (Walgreens): Demonstrated at scale that IDD hiring works across distribution centers nationally Don’t miss this conversation about what happens when you hire the people most companies overlook, why mission is as powerful as any business strategy, and how one man’s son changed the lives of hundreds. Connect with Lloyd Lewis: Website: arcthrift.com Email: llewis@arcthrift.com Transcript Available: Lloyd Lewis: How a Son With Down Syndrome Turned a Finance Career Into a Mission Watch on YouTube: Inspired Stories Podcast Our Website: The Inspired Stories Podcast Special Thanks to Anthony Codispoti & AddBack Benefits Agency — Providing innovative employee benefits solutions that improve employee well-being while optimizing your bottom line. Website: addbackbenefits.com
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