The Loop Talking Tech
Whether you’ve tapped your phone at the checkout or clicked ‘donate’ after an emotive video, giving has never been easier. Charities have had to evolve with the consumer over the past decade: what was once spare change dropped into a collection box is now transforming into a fully digital, contactless experience. But digital transformation isn’t without its challenges. As charities handle more sensitive data than ever, cybersecurity and data protection have become critical concerns. So, how can they stay secure while embracing innovation? In this episode, Ben Bilsland sits down with Hannah Catchpool, Head of Not for Profit and National Head of Inclusion at RSM UK, to explore how technology is reshaping the way charities fundraise and build trust with donors. They unpack the disruption of traditional giving, the growing influence of AI and why strong governance is essential to maintaining transparency and donor confidence. 🔗 Resources Charity digital skills: https://charitydigitalskills.co.uk/report/charity-data-and-resources/ Zoe Amar checklist: https://zoeamar.com/digital-guides-resources/artificial-intelligence-resources/ai-checklist-for-charity-trustees-and-leaders/ Charity Comms AI hub: https://www.charitycomms.org.uk/ai-hub British Library cyber attack recovery report: https://www.bl.uk/about/cyber-attack Techs role in fraud: https://youtu.be/2Te-02N9Xjc?si=6MDu-hvSoJLkSIgr 🚨 Never miss an episode sign up to our media and technology preference centre to never miss an episode: https://bit.ly/3F4W52w 📖 Chapters 00:00:05-00:01:25 — Introduction and RSM UK charity challenges 00:01:25-00:03:57 — The impact of cashless and contactless donations 00:03:57-00:07:29 — Online fundraising platforms: transparency, trust, and fees 00:07:29-00:08:42 — Digital giving trends 00:08:42-00:13:15 — The future of charities: technology, AI, and resource challenges 00:13:15-00:15:14 — Data, cybersecurity, and governance in charities 00:15:14-00:17:50 — Board skills, ethics, and the human touch 00:17:50-00:20:54 — Social media, digital exclusion, and reputational risks 00:21:02-00:25:33 — How charities are adopting artificial intelligence 00:25:33-00:28:19 — AI ethics, practical advice, and resources for charities 00:28:19-End — Closing remarks 📱 And follow us on social: LinkedIn - https://bit.ly/3Ab7abT Instagram - http://bit.ly/2W60CWm
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