Customer Success Starts Now – Especially for Start-Ups | Interview w/ Sara Masson of Loopio

Go From Busy & Stressed to Happy & Productive as a Small Business Owner| Interview w/ Geneviève Pépin – Productivity Coach at Nettola Coaching

As a small business owner, you have a lot on your plate: managing employees, calculating finances, making sure your customers are happy, ...the list goes on and on. Eventually, if you don’t practice the necessary self-care your body needs, the compounding stress can lead to a consistent sense of burnout. So how do you find the balance between a productivity output that leads to a sense of accomplishment while maintaining a baseline level of happiness? In this episode of The PayEvo Podcast, we spoke with Productivity Coach and the Founder of Nettola Coaching Geneviève Pépin to explore what it takes for high performers to go from busy & stressed to happy & productive. About Geneviève Pépin: Geneviève helps leaders let go of overwhelm, reinvent their productivity and elevate their connection, communication, and self-management skills, so that they have the time to enjoy what matters most to them. She is an accredited life coach, leadership development coach (Fortune 500 companies), and improv facilitator. Prior to coaching, Geneviève built her career internationally in event management and marketing, living, working and traveling in more than 20 countries, in four different languages. Find Geneviève Pépin online: WEBSITE: https://www.nettolacoaching.com/ [https://www.nettolacoaching.com/] LINKEDIN: https://bit.ly/GenLIProfile [https://bit.ly/GenLIProfile] ---- Trusted by thousands of businesses, PaymentEvolution is Canada's largest and most loved cloud payroll and payments service. Accountants, bookkeepers and financial institutions in Canada rely on us for payroll expertise and payroll services for their clientele. We're bringing innovation and simplicity back into the Canadian payroll market — from new ways to pay your employees to our open developer program. We're making it easier for you to process your payroll and give your employees a great experience in the process. Check us out: https://paymentevolution.com/ Follow us on: TWITTER: https://twitter.com/payevo?lang=en LINKEDIN: https://www.linkedin.com/company/paymentevolution/ FACEBOOK: https://www.facebook.com/PaymentEvolution/ INSTAGRAM: @paymentevolution

Customer Success Starts Now – Especially for Start-Ups | Interview w/ Sara Masson of Loopio

Business success goes hand-in-hand with Customer Success. It can be tempting to put off a Customer Success strategy until you have more time or money. But if you don’t master Customer Success early, there’s a serious risk of losing early customers. In “Customer Success Starts Now”, we talk about all the do’s and don’ts of customer success & scaling your support, service & success efforts. On this episode of The PayEvo Podcast, we sit down with Sara Masson, Director of Customer Success at Loopio, to hear about her experience and learn what strategies she’s been applying to take Loopio’s Customer Service to the next level. This episode is perfect for you if you … -lead a customer service team, -are responsible for strategic planning for your service-based business, or -lead an entire organization and need to set the tone for the rest of your staff. About Sara: Sara Masson is the Director of Customer Success at Toronto technology company Loopio. Loopio’s RFP software makes submitting high-quality RFPs, RFIs, DDQs, and Security Questionnaires faster and easier. Sara is passionate about authentic, human-first communications, and driving value for those she works with. Sara has a Masters in Professional Communication, and experience speaking about Customer Success, Customer Advocacy, and Community. She’s excited to share her passion for communication and Customer Success with all of you. Be sure to connect with Sara on LinkedIn: https://www.linkedin.com/in/sarajmasson/ [https://www.linkedin.com/in/sarajmasson/] Trusted by thousands of businesses, PaymentEvolution is Canada's largest and most loved cloud payroll and payments service. Accountants, bookkeepers and financial institutions in Canada rely on us for payroll expertise and payroll services for their clientele. We're bringing innovation and simplicity back into the Canadian payroll market — from new ways to pay your employees to our open developer program. We're making it easier for you to process your payroll and give your employees a great experience in the process. Check us out: https://paymentevolution.com/ Follow us on: TWITTER: https://twitter.com/payevo?lang=en LINKEDIN: https://www.linkedin.com/company/paymentevolution/ FACEBOOK: https://www.facebook.com/PaymentEvolution/ INSTAGRAM: @paymentevolution

How to Inspire Leadership and Inclusivity in your Organization | Interview w/ Ayesha Shah

We had the opportunity to speak with Ayesha Shah, the founder of C-Potential where she helps organizations develop leaders and inspire inclusivity, to talk about what it takes to create a work environment that breeds leadership. If you're looking for some inspiration to zest up your work culture, be sure to have a listen to the episode! ---- Trusted by thousands of businesses, PaymentEvolution is Canada's largest and most loved cloud payroll and payments service. Accountants, bookkeepers and financial institutions in Canada rely on us for payroll expertise and payroll services for their clientele. We're bringing innovation and simplicity back into the Canadian payroll market — from new ways to pay your employees to our open developer program. We're making it easier for you to process your payroll and give your employees a great experience with their payslips. ------ Check us out: https://paymentevolution.com/ Be sure to follow us on social media: TWITTER: https://twitter.com/payevo?lang=en LINKEDIN: https://www.linkedin.com/company/paymentevolution/ FACEBOOK: https://www.facebook.com/PaymentEvolution/ INSTAGRAM: @paymentevolution

How to Set and Achieve "Fail-Proof" Personal Goals in Life

Have you ever set a New Years' resolution that you missed the mark on 5 months down the line?  Or maybe you decided you're going to build the habit of getting into shape but a couple of hours later, you're gulping down a slice of pizza?  The question is: how do you set personal goals that you actually stick to? In this episode of the PayEvo Podcast, you'll hear from our Marketing Duo Alif + Juliana on the secrets they've used to help them not only stick to their personal goals but also achieve them. ---- Trusted by thousands of businesses, PaymentEvolution is Canada's largest and most loved cloud payroll and payments service. Accountants, bookkeepers and financial institutions in Canada rely on us for payroll expertise and payroll services for their clientele. We're bringing innovation and simplicity back into the Canadian payroll market — from new ways to pay your employees to our open developer program. We're making it easier for you to process your payroll and give your employees a great experience with their payslips. ------ Check us out: https://paymentevolution.com/ Be sure to follow us on social media: TWITTER: https://twitter.com/payevo?lang=en LINKEDIN: https://www.linkedin.com/company/paymentevolution/ FACEBOOK: https://www.facebook.com/PaymentEvolution/ INSTAGRAM: @paymentevolution

7 Habits of a Highly Successful Entrepreneur

Join us in today’s episode as we speak with Sam, our CEO, to learn more about what habits he’s implemented in his life that’s helped him scale and grow PaymentEvolution. ---- Trusted by thousands of businesses, PaymentEvolution is Canada's largest and most loved cloud payroll and payments service. Accountants, bookkeepers and financial institutions in Canada rely on us for payroll expertise and payroll services for their clientele. We're bringing innovation and simplicity back into the Canadian payroll market — from new ways to pay your employees to our open developer program. We're making it easier for you to process your payroll and give your employees a great experience with their payslips. ------ Check us out: https://paymentevolution.com/ Be sure to follow us on social media: TWITTER: https://twitter.com/payevo?lang=en LINKEDIN: https://www.linkedin.com/company/paymentevolution/ FACEBOOK: https://www.facebook.com/PaymentEvolution/ INSTAGRAM: @paymentevolution