What's the Platinum Rule??? - E29

Leadership in the AI Age - E31

Most leaders think pressure reveals weak people. But what if pressure actually reveals weak team systems? In this episode of the Serving Second Podcast, Dr. Toussaint Williams talks with Daria Rudnik about how second-chair leaders can build teams that click under pressure, navigate disruption, and stay human in the age of AI. If you serve behind the leader, carry team tension, or feel responsible for helping others succeed, this conversation will give you practical tools to lead with clarity, not control. KEY LEADERSHIP LESSON The leader’s job is not to rescue the team. The leader’s job is to facilitate the conversations that help the team rescue itself. Daria makes the point clearly: outdated leadership says the leader must know everything, solve everything, and carry everything. Modern leadership requires something different. Leaders must create the conditions where the team can define purpose, build trust, make better decisions, share knowledge, and adapt together. For second-chair leaders, this is a powerful shift. You do not need the top title to strengthen the team. You can help create the conversations, systems, and clarity that allow the team to perform. MAIN TAKEAWAYS Daria identifies five elements that make a team “click”: 1. Clear purpose A group does not become a team just because they report to the same manager. A team becomes a team when it has a shared purpose that cannot be accomplished by individual effort alone. 2. Linking connections Strong teams build trust internally and understand their connection to stakeholders outside the team. 3. Integrated work Teams need clarity around roles, norms, expectations, and how the work actually gets done. 4. Collaborative decisions Healthy teams know which decisions belong to the leader, which belong to individuals, which require group input, and which can be delegated or automated. 5. Knowledge sharing and feedback Teams must learn together, adapt together, and create feedback loops that help them improve over time. Keywords Leadership, Team Building, AI in Leadership, Global Work Experience, Authentic Leadership, Lifelong Learning, Team Dynamics, Second Chair Leadership Chapters 00:00 Introduction and Background 03:38 Building Strong Teams 06:46 Leadership in Stressful Situations 09:49 Navigating Challenges as a Woman in Leadership 12:55 Finding Your Authentic Leadership Style 15:59 Cultural Sensitivity in Leadership 18:45 The Role of AI in Leadership 21:44 The Clicking Framework 24:54 Final Thoughts and Resources 27:55 Recap Resources Clicking Book by Daria Rudnik - https://a.co/d/0anex6ak [https://a.co/d/0anex6ak] Daria Rudnik on LinkedIn - https://www.linkedin.com/in/dariarudnik/ [https://www.linkedin.com/in/dariarudnik/] Daria Rudnik's Website - https://dariarudnik.com [https://dariarudnik.com]

Stop Promoting Without Preparing - E30

What happens when a great employee gets promoted into leadership, but no one has prepared them to lead? In this episode of the Serving Second Podcast, Dr. Toussaint Williams sits down with Rich Ashton, author of Growing Your Own: Common Sense Advice for Developing Leaders Within a Small Business, to talk about one of the biggest leadership gaps in small businesses and organizations: developing leaders from within. Rich shares lessons from more than 45 years in leadership and ownership of eight businesses. He explains why hiring from the outside can threaten culture, why loyal employees still need leadership training, and why some people are more effective and fulfilled as strong number twos rather than chasing the top seat. KEYWORDS second-chair leadership, leadership development, small business leadership, growing leaders from within, Rich Ashton, Growing Your Own, Serving Second Podcast, leadership training, number two leader, executive leadership, internal leadership development, organizational culture, developing employees, relational leadership, leadership podcast KEY TOPICS COVERED How small businesses hit a leadership ceiling as they grow Why great employees are not automatically ready to lead The risk of bringing in outside leaders who do not understand the culture Why leaders should develop people to be themselves, not copies of the founder The importance of being a strong number two How transparency helps leaders have difficult conversations Why trust is built before the hard conversation happens How intellectual curiosity helps second-chair leaders keep growing BEST QUOTES AND TAKEAWAYS “Just because someone is a good employee and loyal to you does not mean they can take the next step.” “If I couldn’t be the best number one, I could be the best number two.” “The number one role can be isolating and lonely.” “Trust is built through transparency.” “If you are not pursuing intellectual curiosity, get on board with one.” WHY THIS MATTERS FOR SECOND-CHAIR LEADERS Second-chair leaders do not have to spend their whole career trying to become a copy of the person in the first chair. Rich makes it clear that leadership growth starts with self-awareness, integrity, and the willingness to develop your own leadership voice. For some leaders, the goal is not always the top seat. Sometimes the greatest influence comes from becoming the trusted, capable, and grounded leader who helps the organization move forward from the second chair. GUEST INFORMATION Guest: Rich Ashton Book: Growing Your Own: Common Sense Advice for Developing Leaders Within a Small Business Website: growingyourown.net [http://growingyourown.net] Email: rich@growingyourown.net [rich@growingyourown.net] CHAPTERS 00:00 Welcome to the Serving Second Podcast 01:12 Why growing businesses need more leaders 02:54 The leadership ceiling in small businesses 04:01 How Rich’s book started as leadership blogs 08:10 Developing leaders, not copies of yourself 09:54 Learning from mentors and relationships 12:42 The power of being the best number two 15:21 Growing your own leadership team 17:35 Integrity and relational leadership 20:03 Handling difficult leadership conversations 22:39 Trust, transparency, and decision-making 26:09 Intellectual curiosity as a leadership habit 28:28 How to connect with Rich Ashton

What's the Platinum Rule??? - E29

What if high performance did not have to come at the cost of people? In this episode Toussaint sits down with Kathy Eastwood, CEO and creator of the E3 Leadership Code, to talk about what it really takes to lead from the second chair. Kathy brings years of experience as a Chief of Staff, Chief People Officer, COO, and leadership strategist. Her work focuses on helping leaders drive results while still building trust, engagement, and healthy team culture. Kathy shares why the Chief of Staff role became one of her favorite leadership assignments. She describes it as the work of taking a leader’s vision and translating it into tangible results. That is exactly where many second-chair leaders thrive. They may not always be the public face of the vision, but they often carry the responsibility of making sure the vision lands, moves, and gets executed. Leadership is not an either-or choice between results and people. Kathy challenges the idea that leaders must choose between delivering outcomes and caring for their teams. Her point is clear: you get better results by caring about your people. TAKEAWAYS Kathy explains that second-chair leaders often influence without direct authority. That means trust, clarity, and relationships matter more than control. She introduces her “FEUD” framework: fear, ego, uncertainty, and doubt. These are the barriers that often keep people from buying in and moving forward. One of the strongest moments in the episode is Kathy’s explanation of the Platinum Rule: treat people the way they want to be treated. This is a critical shift for leaders who assume their preferred communication style works for everyone. Kathy also breaks down the E3 Leadership Code: Express, Engage, and Execute, powered by emotional qualities. She explains that strong leadership requires vision, people engagement, disciplined execution, and the emotional intelligence to connect with people in a real way. WHY THIS MATTERS FOR SECOND-CHAIR LEADERS Second-chair leaders are often asked to carry the weight between vision and execution. They hear the leader’s message more than once, clarify what is being communicated, interpret what is landing with the team, and help translate big ideas into practical action. This episode is a reminder that the second chair is not a lesser seat. It is a strategic seat. It requires emotional intelligence, operational discipline, self-awareness, and the ability to influence people who may not report directly to you. MEMORABLE QUOTES “Leadership is not either results or people. It is both.” “You actually get your results by caring about your people.” “Logic does not move people. Emotions do.” “The number two role is taking a brilliant vision and translating it so it lands with each person.” CONNECT WITH KATHY Learn more about Kathy Eastwood, the E3 Leadership Code, and her work at kathyeastwood.com [http://kathyeastwood.com] or on LinkedIn. Chapters 00:00 Introduction and Kathy's leadership journey 01:51 The role of Chief of Staff in driving change 03:05 Innate skills and leadership style 04:15 The value of vision and repetition 04:59 The importance of diverse skills in leadership 05:56 Clarity and communication in leadership 09:27 Understanding the feud: fear, ego, uncertainty, doubt 10:36 Building trust and influence without control 13:12 The platinum rule: treat others as they want to be treated 17:22 The E3 leadership code: express, engage, execute 23:20 The five-week bootcamp and ongoing development 24:50 Applicability for all organizational levels 27:02 Creating a high-performance culture 29:14 Connecting with Kathy and resources

Authenticity Matters - E28

Author Patty Hampton shares her journey of serving from the second seat, the importance of authenticity, influence, and listening in leadership, and how to thrive as a second chair leader. Discover practical insights on building trust, asking powerful questions, and leading with impact from a place of service. Keywords Leadership, Second Seat, Influence, Authenticity, Coaching, Trust, Influence, Leadership Development, Nonprofit, Transformation Chapters 00:00 Introduction to Patty Hampton's Journey 03:48 The Role of Second Seat Leaders 06:40 Influencing and Listening Skills 12:02 Building Trust and Authenticity 16:35 Navigating Authenticity and Approval 21:02 Communicating Effectively with Leaders 24:14 Embracing Authenticity in the Workplace 33:20 Transitioning to Solo Entrepreneurship 41:44 The Heart of Service: It's Not About You Resources Leading from the Second Seat by Patty Hampton - https://a.co/d/0hfWiCeW [https://a.co/d/0hfWiCeW] Soyubono - I See You (YouTube Video) - Sawubona [https://youtu.be/2IjUkVZRPK8?si=xm-p2b6NMUTI-Y_E]  Patty Hampton's Website - https://www.noussolepartners.com/ [https://www.noussolepartners.com/] Website -  Email - patty@noussolepartners.com [patty@noussolepartners.com]

The Power of Appreciation - E27

In this episode of the Serving Second Podcast, Dr. Paul White shares his extensive experience in leadership and the importance of appreciation in the workplace. He discusses the five languages of appreciation, how they differ from traditional employee recognition, and the misconceptions surrounding appreciation. Dr. White emphasizes the need for authentic appreciation and provides practical steps for leaders to implement these concepts in their organizations, especially in hybrid work environments. He also shares transformative stories of organizations that have successfully integrated appreciation into their culture. Keywords leadership, appreciation, workplace culture, employee recognition, five languages of appreciation, Dr. Paul White, team dynamics, hybrid work, organizational behavior, employee engagement   Takeaways Dr. White's journey from psychology to workplace appreciation. The difference between employee recognition and authentic appreciation. People want to be valued for who they are, not just their work. The five languages of appreciation can enhance workplace relationships. Misconceptions about appreciation can hinder its effectiveness. Leaders should not delegate appreciation; it must be personal. Remote work requires different strategies for showing appreciation. Transformative stories highlight the impact of appreciation in organizations. Small, consistent acts of appreciation can lead to significant change. Understanding individual preferences for appreciation is crucial.  Chapters 00:00 Introduction to Dr. Paul White's Journey 04:40 The Five Languages of Appreciation in the Workplace 07:44 Understanding Employee Recognition vs. Authentic Appreciation 10:54 Exploring the Five Languages of Appreciation 13:33 Misconceptions About Appreciation in the Workplace 16:56 The Role of Leaders in Fostering Appreciation 19:44 Implementing Appreciation in Hybrid Work Environments 22:38 Transformative Stories of Workplace Appreciation 25:42 Practical Steps for Leaders to Encourage Appreciation 28:45 Connecting with Dr. Paul White and Resources 35:40 Outro Video- Serving Second.mp4 Resources The Five Languages of Appreciation  by Gary Chapman & Paul White - https://www.amazon.com/dp/0802412706 [https://www.amazon.com/dp/0802412706] Appreciation at Work Website - https://appreciationatwork.com [https://appreciationatwork.com] The Motivating by Appreciation Inventory (Assessment) - https://appreciationatwork.com/assessment [https://appreciationatwork.com/assessment] Dr. Paul White on YouTube - https://youtu.be/QU6VaK9Cx0o?si=nrm2MoTu7PmUqG_e [https://youtu.be/QU6VaK9Cx0o?si=nrm2MoTu7PmUqG_e]