The Phone Is the Profit Center: How Smart Customer Service Builds Scalable Businesses with Michelle Myers

Carlos Antillano on Resilience, Reinvention & The Ultimate Perseverance Training

✨ 𝗦𝗼𝗺𝗲 𝗢𝗳 𝗧𝗵𝗲 𝗠𝗼𝘀𝘁 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗟𝗲𝘀𝘀𝗼𝗻𝘀 𝗖𝗼𝗺𝗲 𝗙𝗿𝗼𝗺 𝗧𝗵𝗲 𝗛𝗮𝗿𝗱𝗲𝘀𝘁 𝗝𝗼𝘂𝗿𝗻𝗲𝘆𝘀 ✨ In this episode of 𝗧𝗵𝗲 𝗦𝗵𝗶𝗳𝘁 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁™, Winter sits down with 𝗖𝗮𝗿𝗹𝗼𝘀 𝗔𝗻𝘁𝗶𝗹𝗹𝗮𝗻𝗼 [https://www.linkedin.com/in/carlos-antillano/] for a conversation about perseverance, resilience, and what it takes to keep moving forward when life doesn't go according to plan. From arriving in the United States with very little to helping lead growth for a heritage luxury brand, Carlos shares a story shaped by setbacks, determination, and the decision to keep showing up no matter the circumstances. 𝗜𝗻𝘀𝗶𝗱𝗲 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻: 🌊 Turning adversity into opportunity 🧠 The hidden relationship between ambition and mental health 💪 Why perseverance is a skill that can be trained 🤿 Learning to stay afloat during life's toughest seasons ⚖️ Balancing innovation and AI while preserving what makes us human 📖 The lessons behind his book, 𝗧𝗵𝗲 𝗨𝗹𝘁𝗶𝗺𝗮𝘁𝗲 𝗣𝗲𝗿𝘀𝗲𝘃𝗲𝗿𝗮𝗻𝗰𝗲 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 One of the biggest takeaways from this episode is that success isn't just about achieving goals. It's about developing the mindset, character, and resilience needed to navigate whatever comes your way. 🎧 A powerful conversation for leaders, entrepreneurs, and anyone facing challenges while pursuing meaningful growth. Podcast Guest: ◾ Carlos Antillano | Author of The Ultimate Perseverance Training ◾ Hosted by Winter Paskins | www.shiftspotlight.com [http://www.shiftspotlight.com/] We are always looking for thoughtful guests with real experience. ➡️ www.shiftspotlight.com [http://www.shiftspotlight.com/] ⬅️ 𝗧𝗵𝗲 𝗦𝗵𝗶𝗳𝘁 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁™ Podcast is a 𝗚𝗖𝗘 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 production. 💼 Ready to support your leadership team with experienced guidance? Learn more about our fractional EOS® Integrator and executive services at www.gcestrategicconsulting.com [http://www.gcestrategicconsulting.com/] 🎙️ Think you would be a great guest? 𝗔𝗽𝗽𝗹𝘆 𝗵𝗲𝗿𝗲 → https://gcestrategicconsulting.com/shift-spotlight-podcast [https://gcestrategicconsulting.com/shift-spotlight-podcast]

Ryan Hogan, CEO of Talent Harbor: Why Hiring Fast Is Killing Your Sales Team

✨ 𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝗕𝗲𝗴𝗶𝗻𝘀 𝗪𝗵𝗲𝗻 𝗬𝗼𝘂 𝗦𝘁𝗼𝗽 𝗛𝗶𝗿𝗶𝗻𝗴 𝗟𝗶𝗸𝗲 𝗜𝘁’𝘀 𝗔 𝗡𝘂𝗺𝗯𝗲𝗿𝘀 𝗚𝗮𝗺𝗲 ✨ In this episode of 𝗧𝗵𝗲 𝗦𝗵𝗶𝗳𝘁 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁™, Winter sits down with 𝗥𝘆𝗮𝗻 𝗛𝗼𝗴𝗮𝗻 [https://www.linkedin.com/in/ryanehogan/], CEO of 𝗧𝗮𝗹𝗲𝗻𝘁 𝗛𝗮𝗿𝗯𝗼𝗿 [www.talentharbor.com], to unpack the real story behind building, losing, and rebuilding at a higher level. From creating a zombie race that ultimately went bankrupt… to building a recruiting firm placing 100+ high-performing sales talent every year… to helping companies finally understand what “good hiring” actually looks like. His biggest lesson? You don’t have a hiring problem. You have a clarity and process problem. 𝗜𝗻𝘀𝗶𝗱𝗲 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻: 🔥 Why most companies hire before they truly define the role 🎯 The truth about top sales talent (they’re not actively applying) 🧠 Why recruiting is actually a sales process in disguise 🤝 How relationships—not job boards—drive real hiring success 📉 The costly mistake of treating hiring like a transaction instead of a strategy 🚀 What it really takes to build a repeatable pipeline of elite performers 🎧 A must-listen for leaders who feel like “we just can’t find good people” might not be the real issue. Podcast Guest: ◾ Ryan Hogan, CEO | Talent Harbor | www.talentharbor.com [www.talentharbor.com] ◾ Hosted by Winter Paskins | www.shiftspotlight.com [http://www.shiftspotlight.com/] We are always looking for thoughtful guests with real experience. ➡️ www.shiftspotlight.com [www.shiftspotlight.com] ⬅️ 𝗧𝗵𝗲 𝗦𝗵𝗶𝗳𝘁 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁™ Podcast is a 𝗚𝗖𝗘 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 production. 💼 Ready to support your leadership team with experienced guidance? Learn more about our fractional EOS® Integrator and executive services at www.gcestrategicconsulting.com [http://www.gcestrategicconsulting.com/] 🎙️ Think you would be a great guest? 𝗔𝗽𝗽𝗹𝘆 𝗵𝗲𝗿𝗲 → https://gcestrategicconsulting.com/shift-spotlight-podcast [https://gcestrategicconsulting.com/shift-spotlight-podcast]

Brad Stevens, CEO of Outsource Access: How Smart Founders Use Global Talent to Unlock Growth

✨ 𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝗦𝘁𝗮𝗿𝘁𝘀 𝗪𝗵𝗲𝗻 𝗬𝗼𝘂 𝗦𝘁𝗼𝗽 𝗗𝗼𝗶𝗻𝗴 𝗘𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 ✨ In this episode of 𝗧𝗵𝗲 𝗦𝗵𝗶𝗳𝘁 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁™, Winter sits down with Brad Stevens [https://www.linkedin.com/in/bradstevens44/], founder of Outsource Access [https://outsourceaccess.com/], to talk about how a major business setback became the foundation for a scaling powerhouse. From navigating a business crisis…to building a company that helps leaders reclaim their time…to showing founders how to grow without doing everything themselves. His biggest lesson? Scaling happens when you stop being the bottleneck. 𝗜𝗻𝘀𝗶𝗱𝗲 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻: * 🚀 Turning a business disaster into a scalable model * 🧠 The 85% rule and why perfection slows growth * 🎯 Identifying what is NOT in your genius zone * 🤝 How outsourcing unlocks time, focus, and momentum * 🤖 Where AI fits into smarter, leaner operations * 🏆 Building a culture that actually supports scale 🎧 A must-listen for founders ready to grow without burning out or doing it all themselves. Podcast Guest: ◾ Brad Stevens, Founder | Outsource Access | www.outsourceaccess.com [http://www.outsourceaccess.com/] ◾ Hosted by Winter Paskins | www.shiftspotlight.com [http://www.shiftspotlight.com/] We are always looking for thoughtful guests with real experience. ➡️ 𝘄𝘄𝘄.𝗦𝗵𝗶𝗳𝘁𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁.𝗰𝗼𝗺 ⬅️ 𝗧𝗵𝗲 𝗦𝗵𝗶𝗳𝘁 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁™ Podcast is a 𝗚𝗖𝗘 𝗦𝘁𝗿𝗮𝘁𝗶𝗰 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 production. 💼 Ready to support your leadership team with experienced guidance? Learn more about our fractional EOS® Integrator and executive services at www.gcestrategicconsulting.com [http://www.gcestrategicconsulting.com/] 🎙️ Think you would be a great guest? 𝗔𝗽𝗽𝗹𝘆 𝗵𝗲𝗿𝗲 → https://gcestrategicconsulting.com/shift-spotlight-podcast [https://gcestrategicconsulting.com/shift-spotlight-podcast]

The Power of Focus: How Graeme Barlow, CEO of Iversoft, Scales with Simplicity

✨ 𝗧𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗦𝗮𝘆𝗶𝗻𝗴 𝗡𝗼 ✨ In this episode of 𝗧𝗵𝗲 𝗦𝗵𝗶𝗳𝘁 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁™, Winter sits down with 𝗚𝗿𝗮𝗲𝗺𝗲 𝗕𝗮𝗿𝗹𝗼𝘄 [https://www.linkedin.com/in/graemebarlow/?originalSubdomain=ca], CEO of 𝗜𝘃𝗲𝗿𝘀𝗼𝗳𝘁 [https://www.iversoft.ca/], to talk about the leadership shift that unlocked real growth. From trading video game items at 16… to building a gaming company with 1M users… to leading a 50 person remote team with a 4 day work week. His biggest lesson? Growth often comes from simplifying, not adding more. 𝗜𝗻𝘀𝗶𝗱𝗲 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻: 🎮 Building and scaling a company with over 1M users 📈 Why simplifying strategy unlocked 1–2x annual growth 🚫 Not every good opportunity deserves a "yes" 🏆 How culture and training become a real competitive advantage 🎯 Choosing ONE mission and aligning the entire company around it 🎧 A valuable listen for founders and leaders who want clarity, focus, and sustainable growth. Podcast Guest: ◾ Graeme Barlow, CEO | Iversoft | www.iversoft.ca [http://www.iversoft.ca/] ◾ Hosted by Winter Paskins | www.shiftspotlight.com [http://www.shiftspotlight.com/] We are always looking for thoughtful guests with real experience. ➡️ 𝘄𝘄𝘄.𝗦𝗵𝗶𝗳𝘁𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁.𝗰𝗼𝗺 ⬅️ 𝗧𝗵𝗲 𝗦𝗵𝗶𝗳𝘁 𝗦𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁™ Podcast is a 𝗚𝗖𝗘 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 production. 💼 Ready to support your leadership team with experienced guidance? Learn more about our fractional EOS® Integrator and executive services at www.gcestrategicconsulting.com [http://www.gcestrategicconsulting.com] 🎙️ Think you would be a great guest? 𝗔𝗽𝗽𝗹𝘆 𝗵𝗲𝗿𝗲 → https://gcestrategicconsulting.com/shift-spotlight-podcast [https://gcestrategicconsulting.com/shift-spotlight-podcast]

The Phone Is the Profit Center: How Smart Customer Service Builds Scalable Businesses with Michelle Myers

✨ The Front Desk That Quietly Drives Revenue ✨ In this episode of The Shift Spotlight™, Winter sits down with Michelle Myers, founder of Pink Callers, for a candid conversation about what actually helps a business scale once the big ideas are already on the table. Visionaries often see the opportunity first. Operators are the ones who build the systems that make it work. Michelle shares how focusing on the often overlooked front line of a business, the phones, customer conversations, and daily execution, can completely change revenue and growth. Inside the conversation: 📞 How Pink Callers grew from a husband and wife startup into a 27 person team serving companies across North America 📊 The role EOS® played in building structure, accountability, and scalable operations 🤖 Why AI will not replace great customer service representatives but will make the best ones even more valuable 🧠 The leadership lesson Michelle wishes she learned sooner. Hiring the right Integrator changes everything 🏗️ Why businesses in the trades and home services often win or lose opportunities before a technician ever arrives This conversation is honest, practical, and full of lessons from the front lines of building a service business. The good, the bad, and the parts most founders only learn the hard way. 🎧 A valuable listen for owners and operators who want their customer experience to actually support growth. Podcast Guest: ◾ Michelle Myers, Founder | Pink Callers | www.pinkcallers.com [http://www.pinkcallers.com/] ◾ Hosted by Winter Paskins | www.shiftspotlight.com [http://www.shiftspotlight.com/] We are always looking for thoughtful guests with real experience. ➡️ www.ShiftSpotlight.com [http://www.shiftspotlight.com/] ⬅️ The Shift Spotlight™ Podcast is a GCE Strategic Consulting production. 💼 Ready to support your leadership team with experienced guidance? Learn more about our fractional EOS® Integrator and executive services at www.gcestrategicconsulting.com [http://www.gcestrategicconsulting.com/] 🎙️ Think you would be a great guest? Apply here → https://gcestrategicconsulting.com/shift-spotlight-podcast [https://gcestrategicconsulting.com/shift-spotlight-podcast]