Why Frontline Managers Aren't Getting Better

Healing What Systems Break: Liberation Psychology, Veterans, and the Real Work of Trust

A young medical interpreter picks up the phone at 3 AM in a rural Nebraska hospital and hears a parent learn their child is gone. That moment changed everything for Dr. Ayli Carrero Pinedo [https://www.psychologytoday.com/us/therapists/ayli-carrero-pinedo-los-angeles-ca/1123969]. Now a trauma psychologist, founder and CEO of In Alignment Wellness Services, and recipient of the 2022 APA Presidential Citation, she joins Dr. Richard Roman [https://www.linkedin.com/in/rjoroman/] to discuss building trust within systems never designed for the communities they serve, from therapy rooms to veteran groups to institutions dismantling their own equity work. They explore liberation psychology as a diagnostic framework, why coalition-building matters more than ever, and what it costs leaders when asked to act against their values.

The Mirror and the Watchman

Every AI tool that observes you is built on a choice: does it serve you, or does it serve someone else? In this solo companion episode, Richard unpacks the trust architecture behind AI systems across three domains: organizational leadership, higher education, and public institutions. Drawing on Gallup's 2025 data showing manager engagement at historic lows, the 2026 Edelman Trust Barometer's findings on the collapse of institutional trust, and Pew Research on civic confidence, he introduces the "mirror vs. window" framework to evaluate whether AI tools are designed for service or extraction. If you lead people, develop people, or set policy for institutions deploying AI, this episode lays out the trust test every system should have to pass.

Why Frontline Managers Aren't Getting Better

Most managers get feedback once or twice a year if they're lucky. Ben Perreau [https://www.linkedin.com/in/perreau/] is the founder of Parafoil [https://parafoil.co/], an AI-powered leadership intelligence tool that gives managers a real-time mirror after every one-on-one. I In this episode, Ben and Richard dig into the feedback vacuum that stalls most leadership development, why the IC-to-manager transition is where trust breaks down, and what it actually looks like to design an AI tool that serves managers rather than surveilling them. If you lead people or develop the people who do, this one's for you. Find Ben's work at Parafoil.co [https://parafoil.co/] and connect with him on LinkedIn [https://www.linkedin.com/in/perreau/].

Mindful Leadership, Psychological Safety, and the Neuroscience of the Pause

What happens in a leader's brain in the moment between a trigger and a response? Why does that moment determine whether teams trust each other or fall apart? In this solo follow-up to the conversation with Andrew McNeill [https://www.linkedin.com/in/andrew-mcneill-lxleaders/] of LX Leaders [https://lxleaders.com/], Richard examines the neuroscience behind reactive vs. responsive leadership, what Google's Project Aristotle and Amy Edmondson's research reveal about psychological safety as a driver of performance, and why vulnerability in leadership isn't about oversharing; it's about calculated courage. The episode also explores fierce compassion (why avoiding hard conversations isn't kindness), research on team charters as a form of trust infrastructure, and why one-off workshops fail where sustained interventions succeed. Includes a five-part Monday Morning Test with actionable steps for individual leaders, teams, and organizations. Guest episode reference: Andrew McNeill [https://www.linkedin.com/in/andrew-mcneill-lxleaders/], LX Leaders [https://lxleaders.com/] (LXleaders.com)

Mindfulness, Trust, and the Courage to Lead Differently

Andrew McNeill [https://www.linkedin.com/in/andrew-mcneill-lxleaders/] is a leadership coach, mindfulness teacher, and co-founder of LX Leaders [https://lxleaders.com/], a partnership helping leaders and teams thrive under pressure. A veteran of UK central government, Andrew served as one of the directors leading the national response to the Grenfell Tower tragedy. This experience crystallized how mindfulness practice directly sustains leadership performance in crisis. In this episode, Andrew and Richard explore the fault line between well-being and performance, and why treating them as separate priorities is one of the most damaging assumptions in organizational leadership today. Andrew shares how burnout drove him to a mindfulness practice that unlocked a promotion he'd been chasing for 7 years, why compassion in leadership requires more courage than aggression, and a powerful team exercise that consistently generates authentic human connection in corporate environments. They also discuss how to measure the impact of mindfulness on team trust and retention, the post-COVID backlash against well-being conversations, and why the next decade will demand leaders who can build genuine human connections rather than manage performance. Whether you're a CHRO navigating return-to-office tensions, a senior consultant working with fractured teams, or a leader questioning whether "soft skills" are actually the hardest ones, this conversation offers a practical framework for leading with both presence and accountability. Find Andrew's work at LXleaders.com [https://lxleaders.com/] and connect with him on LinkedIn [https://www.linkedin.com/in/andrew-mcneill-lxleaders/].