Process Delay: From Check-In to Boarding

Grey Rhinos and Broken SOPs: Consulting in a BANI World

Meet Mark, a pharma consultant stuck between the boardroom and the back dock. Rising costs, late deliveries, and everyone’s pointing fingers. The SOPs say one thing, interviews say another, and the dashboards? Completely misleading. In this episode of Trust the Process, we unpack how Process Intelligence gives consultants like Mark a new edge and revolutionizes strategy consulting. Featuring insights from PwC, McKinsey, EY, and more, we explore how PI replaces guesswork with ground truth and helps consultants cut through noise in a BANI world. -- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too. Hosted by Angela-Sophia Gebert [https://www.linkedin.com/in/angela-sophia-gebert-51156a156/] from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet. Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line. Because when processes work, everything works.

Inside the CFO Office: A Microscope, Telescope... and a Fire Extinguisher

What happens when your company goes public - but your processes don’t show up? In this episode, we follow Emma, a young analyst in the CFO office, as she uncovers a costly pattern hidden deep in the data. Featuring finance transformation experts Martin Wolleswinkel [https://www.linkedin.com/in/martinwolleswinkel/] (EY) and Gori von Hirschhausen [https://www.linkedin.com/in/gorivonhirschhausen/] (PwC), we explore how Process Intelligence gives CFOs the clarity they need. Because in a world of real-time reporting, rising investor scrutiny, and endless data chaos - the CFO Office needs process clarity. -- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too. Hosted by Angela-Sophia Gebert [https://www.linkedin.com/in/angela-sophia-gebert-51156a156/] from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet. Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line. Because when processes work, everything works.

Driving Change at BMW - A Changemaker Playbook

In this episode of Trust the Process, we go inside one of the world’s largest Process Intelligence transformations. From a struggling paint shop in Munich to a global Center of Excellence, we follow BMW’s Patrick Lechner [https://www.linkedin.com/in/dr-patrick-lechner-742b683/] as he rewrites the playbook for changemakers. Learn how Patrick and his team turned a grassroots pilot into a company-wide movement -powered by people, not just platforms. Featuring insights from Wil van der Aalst [https://www.linkedin.com/in/wvdaalst/] (Celonis), Julia März [https://www.linkedin.com/in/julia-m%C3%A4rz/] (PwC), Julian Fischer [https://www.linkedin.com/in/fischerjulian/] (McKinsey), and Lars Reinkemeyer [https://www.linkedin.com/in/lars-reinkemeyer-b35745/] (formerly Siemens). -- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too. Hosted by Angela-Sophia Gebert [https://www.linkedin.com/in/angela-sophia-gebert-51156a156/] from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet. Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line. Because when processes work, everything works.

The Ethics of Process Intelligence

When AI decides who gets care first, who gets left behind? In this episode, we unpack the ethics of Process Intelligence - why it's not just about efficiency, but fairness, transparency, and trust. From hospital algorithms to the human decisions that still matter most, we explore how to build systems that help - without harm. Featuring Wil van der Aalst [https://www.linkedin.com/in/wvdaalst/] and Vanessa Candela [https://www.linkedin.com/in/vanessa-candela-88557312/]. -- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too. Hosted by Angela-Sophia Gebert [https://www.linkedin.com/in/angela-sophia-gebert-51156a156/] from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet. Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line. Because when processes work, everything works.

Process Delay: From Check-In to Boarding

Think a flight delay is just about the weather? Think again. In this episode, we dive into the high-stakes world of airport operations to explore the four forces that can make - or break - your journey. From last-minute aircraft changes to overloaded baggage systems, we unpack how Munich Airport and Lufthansa use process intelligence to keep passengers and bags moving smoothly - even when chaos strikes. Featuring Julian Rott [https://www.linkedin.com/in/julian-rott/] (Munich Airport) and Maximilian Hoffmann [https://www.linkedin.com/in/maximilian-hoffmann-munich/] (Lufthansa). -- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too. Hosted by Angela-Sophia Gebert [https://www.linkedin.com/in/angela-sophia-gebert-51156a156/] from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet. Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line. Because when processes work, everything works.