(un)conversations: Leadership lessons from the pivotal moments of global CEOs, founders and execs
Forget Everything You Know About Being a CEO: A Conversation with Krystal Zell [S2.E12] What happens when a Fortune 500 executive walks away from the "all-consuming" pace of corporate leadership to find a different path? In this episode of the (un)conversations podcast, host Dr. Alison Schmidt sits down with Krystal Zell, Executive Vice President and Chief Customer Officer at Floor & Decor, for a raw look at what it truly takes to lead. From her rise at The Home Depot to navigating a $130M turnaround as CEO of Tonal, Krystal shares the leadership lessons she had to "un-learn" along the way. In this episode, we explore: * The "One-Way Door" Philosophy: Mastering high-stakes, irreversible decision-making. * Navigating Executive Burnout: Identifying the "dense fog" before you reach a breaking point. * The CEO Sabbatical: Why Krystal took a year off at age 47 to reset for her next 20 years of leadership. * C-Level Transitions: How Krystal Zell Navigated Home Depot, Tonal, and Floor & Decor. Episode Chapters: (00:00) Forget Everything You Know About Being a CEO (01:31) Meet Krystal Zell: From Floor & Decor to Tonal (03:00) The (UN)word Effect: Using AI to find your leadership identity (05:03) (Un)deterred: Lessons from a blue-collar upbringing (19:24) (Un)assuming: Fashion emergencies and C-Suite branding (28:56) Leaving Home Depot: Knowing when it’s time for a new problem (37:59) The Tonal Opportunity: Managing a $130M strategic turnaround (54:30) Identifying the "Dense Fog" of Burnout (01:00:03) Why every leader needs a Career Sabbatical (01:08:52) The (Un)expected joy of teaching AP Economics( 01:11:48) Ask Dr. Alison: Krystal Zell flips the script (01:15:13) The (un)wrap: Showing the human side of business Connect with our Guest:Krystal Zell is the EVP & Chief Customer Officer at Floor & Decor and the former CEO of Tonal. LinkedIn: https://www.linkedin.com/in/krystalzell/ [https://www.linkedin.com/in/krystalzell/] Floor & Decor: https://www.flooranddecor.com/ [https://www.flooranddecor.com/] Connect with Dr. Alison:Dr. Alison Schmidt is the CEO of Unconvention, advising leaders on the unseen dynamics of high-stakes leadership. Website: https://www.unconventionllc.com/messageus [https://www.unconventionllc.com/messageus] LinkedIn: linkedin.com/in/alison-l-schmidt-phd-bcc/ [https://www.google.com/search?q=https://linkedin.com/in/alison-l-schmidt-phd-bcc/] Instagram: https://www.instagram.com/dralisonschmidt/ [https://www.instagram.com/dralisonschmidt/] Instagram: https://www.instagram.com/theunconversationspodcast [https://www.instagram.com/theunconversationspodcast] Support the (UN)movement:If you enjoyed this conversation, please Follow the show and leave a 5-star rating and review on Spotify—it’s the best way to help us reach more unconventional leaders! #Leadership #CEO #KrystalZell #Burnout #ExecutiveCoaching #Sabbatical #Tonal #FloorAndDecor #unconversationspodcast ©2026 by UNCONVENTION LLC - all rights reserved
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