Where Brands Get Their Edge
Most founders don't actually own a business. They own a job that pays them better. In this episode, Borzou and Amanda sit down with **Jordan Solender** — operator across IT services, event and concert production, video, telemarketing, and a Maryland DJ company — who's known for one thing in particular: getting himself out of every business he touches in **6 to 9 months**. Jordan walks through the exact playbook: the **week-off stress test** that exposes what's broken, why intake and handoffs are the first place to automate, how his DJ company's post-sale flow uses AI-generated welcome videos and 48-hour DJ intros, and why **founders don't micromanage because they love control — they do it because it makes them feel useful**. If you're stuck being the help desk for your own team, this one's the kick in the ass. ### Topics Covered - What "getting out of the business" actually means - Why every business hits the same walls (and yours isn't a snowflake) - How AI killed the excuse for not automating - The post-sale automation flow at Maryland's DJ Family - The week-off stress test — when to do it, when to do it again - Building an SOP library (and why Use Whale won out) - How granular an SOP should actually be - Process problem vs. people problem — using personality data in hiring - Founder ego and why micromanaging feels useful - Cutting Slack out of your life and training your team to bring solutions, not problems This episode is brought to you by **NickelBronx**. Connect with us Borzou – Instagram: https://www.instagram.com/bronxzou/ LinkedIn: https://www.linkedin.com/in/borzou/ Amanda – LinkedIn https://www.linkedin.com/in/akfischer/ Jordan – LinkedIn: https://www.linkedin.com/in/jordansolender/ Instagram: https://www.instagram.com/jordan.solender/ And give some love to our sponsor: https://nickelbronx.com/ Brand strategy, websites, and content for companies that want a real edge. If you enjoyed today's episode, follow or subscribe on your favorite podcast platform, and leave us a review — it helps other brand builders like you discover the show.
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