From Reputation Management to Experience Management - The Big Shift in Home Service | Ep 132

From Reputation Management to Experience Management - The Big Shift in Home Service | Ep 132

In this episode, Phil Risher talks with Pierce Birkhold about shifting from reputation management to experience management. Learn more here: https://www.realworklabs.com/phlash-consulting-podcast?utm_campaign=326805186-Phlash%20Consulting%20Referral&utm_source=referral&utm_medium=landingpage&utm_term=phlashconsulting&utm_content=phlashconsulting - How to do happy calls and actually get feedback - The NPS score most home service business owners want but dont have - What AI calling should actually do to build experience for your customers Connect with Phil Risher LinkedIn -> https://www.linkedin.com/in/philrisher/ [https://www.linkedin.com/in/philrisher/] Youtube Phil Risher -> https://www.youtube.com/channel/UCYLMZCYCJsQETEZmlssIClw Youtube Phlash Consulting -> https://www.youtube.com/channel/UCVSuWJ-9UlN2DELnWClctxw Submit Questions for Q&A -> phlashconsulting.com/question Join our newsletter: https://phlashconsulting.com/join/

Why Most Home Service Brands Look the Same (And Lose Customers Because of It) | Ep 131

In this episode, Phil Risher talks with Sergio Silva about building a home service brand that dominates your market - How to decide it's time to rebrand - The branding no-no's home service businesses should know - What branding assets you need to dominate your market Connect with Phil Risher LinkedIn -> https://www.linkedin.com/in/philrisher/ [https://www.linkedin.com/in/philrisher/] Youtube Phil Risher -> https://www.youtube.com/channel/UCYLMZCYCJsQETEZmlssIClw Youtube Phlash Consulting -> https://www.youtube.com/channel/UCVSuWJ-9UlN2DELnWClctxw Submit Questions for Q&A -> phlashconsulting.com/question Join our newsletter: https://phlashconsulting.com/join/

She Built Her Home Service Business to $10M...Then Almost Lost it All | Ep 130

In this episode, Phil Risher talks with Kerri Raynor about scaling her business to $10M and almost losing it to a hidden lawsuit. - How to build a $10M home service business - The hidden lawsuit most home service businesses may face - How to find a PE firm that is good Connect with Phil Risher LinkedIn -> https://www.linkedin.com/in/philrisher/ [https://www.linkedin.com/in/philrisher/] Youtube Phil Risher -> https://www.youtube.com/channel/UCYLMZCYCJsQETEZmlssIClw Youtube Phlash Consulting -> https://www.youtube.com/channel/UCVSuWJ-9UlN2DELnWClctxw Submit Questions for Q&A -> phlashconsulting.com/question Join our newsletter: https://phlashconsulting.com/join/

Stop Hoping for Referrals — Build This $1M Referral System Instead | Ep 129

In this episode, Phil Risher shares a recent video from our youtube channel - How to build a $1M referral system - What numbers to track year over year to grow - How to structure your referral system for success Connect with Phil Risher LinkedIn -> https://www.linkedin.com/in/philrisher/ [https://www.linkedin.com/in/philrisher/] Youtube Phil Risher -> https://www.youtube.com/channel/UCYLMZCYCJsQETEZmlssIClw Youtube Phlash Consulting -> https://www.youtube.com/channel/UCVSuWJ-9UlN2DELnWClctxw Submit Questions for Q&A -> phlashconsulting.com/question Join our newsletter: https://phlashconsulting.com/join/

How I Scaled a Home Service Business to $5M Using Enterprise’s Playbook | Ep 128

In this episode, Phil Risher shares a recent video that went viral on LinkedIn about how he used Enterprise strategies to grow a home service business - How to use a $27B family owned business framework to grow your business - What numbers to track year over year to grow - How to structure your team for success Connect with Phil Risher LinkedIn -> https://www.linkedin.com/in/philrisher/ [https://www.linkedin.com/in/philrisher/] Youtube Phil Risher -> https://www.youtube.com/channel/UCYLMZCYCJsQETEZmlssIClw Youtube Phlash Consulting -> https://www.youtube.com/channel/UCVSuWJ-9UlN2DELnWClctxw Submit Questions for Q&A -> phlashconsulting.com/question Join our newsletter: https://phlashconsulting.com/join/