BPM360 Podcast - Covering Every Angle

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2335421/open_sms] In this engaging episode of BPM360 Covering Every Angle, Caspar and Russell sit down with Mirko Kloppenburg, a renowned advocate for human-centric process management and the host of his own BPM-related podcast. The conversation dives deep into the human side of BPM, exploring how understanding emotions, fostering transparency, and inspiring collaboration can transform process management. Mirko shares his personal journey into BPM, starting with an internship at Lufthansa Cargo, and reveals how pivotal moments in his career shaped his people-first approach to processes. From discussing the importance of involving employees in process initiatives to reflecting on the challenges of creating sustainable BPM cultures, this episode offers actionable insights and heartfelt anecdotes for both BPM veterans and newcomers. Key Takeaways: 1.The Importance of Human-Centric BPM: •BPM’s success is not just about tools and methodologies but also about how processes affect and engage people. •Measuring process success by employee acceptance and satisfaction can lead to better outcomes. 2.Starting with Purpose: •Always define the “why” behind BPM initiatives. A clear and emotionally resonant purpose inspires people to contribute and adopt processes. 3.Involving Employees: •Transparent communication and active involvement of employees in workshops and process discussions are critical for fostering trust and ownership. 4.Challenges in Cultural Shift: •People often avoid discussing emotions in corporate settings, but addressing how employees feel about processes can uncover valuable insights. •Encouraging dialogue in a safe space can lead to meaningful changes and improved collaboration. 5.Role of Process Owners and Architects: •Process owners must understand their accountability and act as champions for their processes. •Process architects, often overlooked, are the unsung heroes of BPM, bridging technical and human aspects. 6.Process Mining and Real-World Context: •Process mining tools are powerful, but the real value lies in pairing data with the contextual knowledge of process experts. •Not every deviation is a problem; understanding the reasons behind them is crucial. 7.Building a Process-Driven Organization Takes Time: •Achieving BPM maturity often takes decades and requires consistent investment in people, tools, and culture. •Organizations that embed BPM deeply into their DNA make it resilient to disruptions. 8.The Role of Recognition: •Highlighting the contributions of process experts and owners fosters a sense of value and encourages further engagement. 9.Corporate Amnesia and BPM Sustainability: •BPM initiatives are sensitive to disruptions, such as leadership changes, and require constant reinforcement to maintain momentum. 10.The Future of BPM: •Transparency, trust, and collaboration are pivotal for BPM’s evolution. As organizations continue their BPM journeys, focusing on the human element will be key to long-term success. This episode underscores the necessity of balancing technical precision with emotional intelligence in BPM. Mirko Kloppenburg’s insights and passion for human-centric process management leave listeners inspired to rethink their approach to BPM, making it as much about people as it is about processes. Outro with Music We hope you enjoy our BPM Podcast. Subscribe and stay tuned for more. Please send us your comments and questions to questions@bpm360podcast.com [questions@bpm360podcast.com]

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2335421/open_sms] In this special New Year’s episode of BPM360 Covering Every Angle, hosts Caspar and Russell broadcast from a festive Christmas market in Cologne, setting a vibrant scene for their 2025 kickoff. Key Takeaways: 1.2025 BPM Trends: •AI-Driven Process Modeling: Anticipation of AI tools transforming informal process documentation into structured models, enhancing efficiency. •Process Intelligence Integration: Continued convergence of process management and mining, leading to comprehensive process intelligence solutions. •Shift to Object-Centric Modeling: Emergence of object-centric approaches, focusing on entities like sales orders and invoices, offering a holistic organizational view. 2.Podcast Plans for 2025: •Academic Insights: Interviews with esteemed professors, including Professor Scheer, to delve into advanced BPM concepts. •Event Coverage: On-site sessions from industry events, providing real-time insights and engaging discussions. •Practitioner Stories: Conversations with BPM professionals sharing their experiences and best practices. •Middle East Series: A dedicated series exploring BPM developments and unique use cases in the Middle East, in collaboration with regional experts. The hosts extend an invitation to listeners to participate in upcoming episodes, encouraging engagement and the sharing of BPM experiences. Tune in to stay ahead in the BPM world and join us on this exciting journey through 2025! Outro with Music We hope you enjoy our BPM Podcast. Subscribe and stay tuned for more. Please send us your comments and questions to questions@bpm360podcast.com [questions@bpm360podcast.com]

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2335421/open_sms] In this short last Episode for 2024 Caspar and Russell meet up at the Xmas market in Cologne and talk about many of the  highlights covered in the podcast. It has been a eventful year from a BPM perspective. Thanks go out to all our guests for their contribution and to our listeners. Have a great start into the New Year and stay tuned for more BPM360 casts next year. Yours Caspar and Russell Outro with Music We hope you enjoy our BPM Podcast. Subscribe and stay tuned for more. Please send us your comments and questions to questions@bpm360podcast.com [questions@bpm360podcast.com]

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2335421/open_sms] In this engaging episode of the BPM 360 Podcast, the hosts Russell and Casper welcome Sohail Rezeq, a seasoned expert in business process management (BPM), to explore the evolving role of BPM as a bridge between IT and business operations. Sohail shares his journey from engineering to BPM, shedding light on the challenges and opportunities of aligning technology with business needs. The discussion covers the critical importance of governance, stakeholder engagement, and the interplay between process management and digital transformation, especially in the context of the Middle East.  This conversation highlights how BPM fosters innovation, reduces operational gaps, and lays the foundation for successful AI and digital initiatives. Sohail emphasizes the iterative and evolving nature of BPM and calls for a shift from mere documentation to a holistic governance approach that empowers organizations to thrive in a data-driven world. Key Takeaways:  1.The Evolution of BPM:  •BPM has transformed from being a documentation tool to a strategic enabler for businesses, bridging the gap between IT and operations.  •Effective BPM reduces the time and effort needed to align stakeholders on key processes.  2.Governance and Stakeholder Engagement:  •Governance is essential to ensure BPM initiatives deliver measurable benefits.  •Strong sponsorship and stakeholder buy-in are vital for BPM success.  3.The Balance Between Automation and Simplicity:  •Over-automation often leads to complexity. Striking a balance is key to optimizing processes without overwhelming stakeholders.  4.BPM as a Foundation for Digital Transformation:  •Clear and well-documented processes are essential for leveraging AI and achieving effective digital transformation.  •Process governance ensures data continuity and quality, critical for AI applications.  5.Cultural and Regional Nuances:  •In the Middle East, the focus on technology adoption is high, but governance and process ownership remain areas for growth.  •Success in BPM requires tailoring methodologies to regional and organizational cultures.  6.The Value of Iteration:  •BPM is an ongoing, iterative process that requires continuous refinement to stay relevant and effective.  •Knowledge captured through BPM builds a repository of organizational wisdom over time.  7.Process Mining and Real-Time Insights:  •Process mining is an emerging tool to provide actionable insights and real-time improvements.  •The immediacy and accuracy of process data play a critical role in decision-making.  8.Leadership’s Role:  •Top-level commitment is essential for embedding BPM into organizational culture.  •Leaders must see BPM as a vehicle to achieve their strategic goals, not just a technical initiative.  Outro with Music We hope you enjoy our BPM Podcast. Subscribe and stay tuned for more. Please send us your comments and questions to questions@bpm360podcast.com [questions@bpm360podcast.com]

Send us a text [https://www.buzzsprout.com/twilio/text_messages/2335421/open_sms] In this engaging episode of BPM360, hosts Caspar and Russell journey to Rotterdam to meet Alex and Lucia from Apolix, a rising star in the BPM world. From a bedroom startup to a thriving international consultancy, Alex and Lucia share Apolix’s inspiring story, their process mining expertise, and their innovative leap into process modelling. Key takeaways include: 1. Start Somewhere, Learn Everywhere: Alex’s top advice for companies embarking on a process intelligence journey is to avoid overthinking—just dive in. Small, iterative steps coupled with reflection lead to real progress. 2. The Marriage of Mining and Modelling: Lucia highlights the growing synergy between process mining and BPM, emphasizing how mining’s insights can enrich modelling for a 360-degree view of organizational processes. 3. Lessons in Resilience: Apolix’s rise during the pandemic illustrates the value of adaptability and perseverance. From free projects to global growth, their journey demonstrates that constraints breed creativity. 4. The Role of Evangelists and Ambassadors: Successful BPM initiatives require champions at every level, from global process owners to local ambassadors who bridge strategy and execution. 5. Process Intelligence is Here to Stay: The team discusses how process mining has shifted from a novel concept to a necessity. Its ability to quickly uncover inefficiencies makes it indispensable in today’s dynamic business environment. With humour, insights, and actionable advice, this episode captures the vibrant spirit of Apolix while delivering invaluable lessons for process professionals everywhere. Outro with Music We hope you enjoy our BPM Podcast. Subscribe and stay tuned for more. Please send us your comments and questions to questions@bpm360podcast.com [questions@bpm360podcast.com]