Clinical Communication

A few weeks ago I was a guest on the Physio Pulse podcastwith Jeff Morton & James Horner. They kindly gave me a copy of the recording to release here, where we discuss: (00:00:00) – Introduction (00:05:00) - How Ben Became A Communication Skills Facilitator (00:10:50) - Why Communication Skills Are Becoming More Embraced By Clinicians (00:19:51) - Does Having A Specialist Job Title & Appearance Come With Greater Influence Over Patients? (00:22:18) - How To Have Difficult Conversations With More Senior Colleagues (00:24:21) - When Communication Skills Have No Effect (00:29:43) - How To Respond To Cues (00:34:54) - The Power Of Silence (00:40:29) - Non-Verbal Communication (00:41:32) - Managing Patient Requests For Imaging (00:50:37) - How To Manage Disagreements With Colleagues (01:03:26) - Do Ben & Jeff Ever Get Angry? (01:06:24) - Jeff & James’s Hardest Conversations (01:16:35) - The Birthday Cake Dilemma You can find Jeff on Instagram @jmortonphysio You can James on Instagram @thenerdyphysio Their podcast is the Physio Pulse Podcast. You can find Ben across social media @BWhybrowPhysio You can email in to clinicalcommunication@outlook.com [clinicalcommunication@outlook.com] And please Share & Subscribe

It is well known that the more perceived expertise andcompetence we have in someone, the more likely we are to trust them and have a better outcome. This is great if you are a clinician with extensive expertisein a certain area, though not all of us are. But there are ways we can sound like an expert to achieve the same results without being disingenuous. Which is the topic of this short episode. Find this useful? Then do share & subscribe. You can follow Ben across social media @BWhybrowPhysio Mark Kargela’s Pain Management OS Course : https://pages.modernpaincare.com/painprogram?redirect_from=podpage [https://pages.modernpaincare.com/painprogram?redirect_from=podpage] Therapy Live Pain Masterclass: https://www.physio-matters.com/Pain25/ [https://www.physio-matters.com/Pain25/]

How To Reassure Patients with Ian Cowell Reassurance is included in clinical practice guidelines acrosshealthcare and is usually a part of any assessment. Yet, very little research and guidance existed on how to go about doing it. But there has been recent new research that suggests whatdoes (and doesn’t) work when trying to reassure those with chronic low back pain, which could be applied across many other conditions. On this episode Ben is joined by the lead author Ian Cowell.Clinician, Educator & Researcher with the Evolve Pain Academy/Cognitive Functional Therapy group. Where they discuss; (00:00:00) – Introduction (00:00:51) - Reaction To Ian’s New Published Paper (00:03:00) - Why Hasn’t There Been Much Published OnReassurance? (00:05:07) - Where Did Attempted Reassurance Go Wrong? (00:07:37) - Asking or Responding To Concerns (00:20:33) - The Importance Of Non-Verbal Communication (00:21:54) - What Allowed Reassurance To Go Well (00:29:58) - Using Behavioural Experiments For Reassurance (00:38:03) - Managing Patient Beliefs (00:42:07) - What To Do When Behavioural Experiments Don’t Go To Plan (00:44:27) - What Cues Did Clinicians Miss? (00:53:13) - Who Doesn’t Cognitive Functional Therapy Work For? (00:58:15)- Is Persistent Pain Research Becoming MorePositive? (01:00:39) - Ian’s Hardest Clinical Conversations (01:05:07) - Could This All Be Applied Across Healthcare InGeneral?   Ian’s New Reassurance Paper: “A Detailed Analysis of How Physiotherapists "Give" Reassurance for Patients' Concerns in Back Pain Consultations” – Cowell et al (2025). https://pubmed.ncbi.nlm.nih.gov/40455078/ [https://pubmed.ncbi.nlm.nih.gov/40455078/] Also Read: “How do physiotherapists solicit and explore patients'concerns in back pain consultations: a conversation analytic approach” – Cowell et al (2021) https://pubmed.ncbi.nlm.nih.gov/31392911/ [https://pubmed.ncbi.nlm.nih.gov/31392911/]   You can find Ian on X/Twitter @brookphysio & LinkedIn Evolve Pain Care Academy: https://evoolvepaincare.academy/ [https://evoolvepaincare.academy/]   You can find Ben across social media @BWhybrowPhysio You can send emails to clinicalcommunication@outlook.com Please share & subscribe.

Plenty of podcast, articles, videos and other resources talk through the words and analogies we can say to help someone understand their pain. This can give clinicians the right words to say, but they may still have no effect, as it is not just knowing WHAT to say, but knowing WHEN and HOW to say it. This episode is the audio from a recent webinar I have given called "Advanced Pain Communication". Want to have this or something similar delivered live to you or your team? Want to see the video version of this episode with slides? You can message Ben on X, Instagram, TikTok or YouTube @BWhybrowPhysio Or email clinicalcommuncation@outlook.com And please Share & Subscribe.

Many men can be affected by pelvic pain and related conditions but often find it hard to talk about it, with clinicians at times not always knowing what to say. In this episode Ben is joined by Bill Taylor who is a Specialist Physiotherapist & Teacher in Male Pelvic Pain. In this episode they discuss; (00:00:00) – Introduction (00:00:44) – How To Start The Male Pelvic Pain Conversation (00:21:03) – How To Ask Deep Difficult Questions (00:33:18) – How To Encourage Men To Open Up About Their Pelvic Dilemmas (00:54:56) – The Downside Of Prostate Cancer Treatment (01:03:45) – Bill’s Hardest Conversations (01:18:30) – Bill’s Male Pelvic Pain Mission   You can find Bill on LinkedIn, Facebook & Instagram@billtaylor3311 You can find Ben across social media @BWhybrowPhysio You can send in questions, stories & suggestions to clinicalcommunication@outlook.com [clinicalcommunication@outlook.com] Please Share & Subscribe