FAAT by the Fire - Unfiltered!

Episode 3 Let's Involve Everbody - It's Whole Community!

17 min · 7 mei 2026
aflevering Episode 3 Let's Involve Everbody - It's Whole Community! artwork

Beschrijving

Whole Community -  What is it and why does it matter?   Understanding our audience, or customers is vital in being sable to provide a service to them.  Whether that service is community safety and protection, EMS, or LE, we need to know our base and how best to communicate with them.  This could mean anything from understanding that we need to communicate differently with different groups (Gen X/Y vs. our parents) through different methods, to knowing our communities that we serve and how they may view events differently.   With the advent of instant news cycles and people demanding information now - how best can we understand what it is they are looking for, and how we can give it to them...

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Alle afleveringen

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aflevering Episode 6 - Meet Ava and Cora! artwork

Episode 6 - Meet Ava and Cora!

Continuing the Episode 5 discussion on technological advances, and more specifically A.I., we are talking with Wes Jones of Aurelian and the products that they have developed to support the work of PSAP's and dispatch centers.  Aurelian has developed technology solutions that help support telecommunicators and assist with information gathering.   Aurelian's solution integrate within current workflows to seamlessly support operations and staff.  Wes is a public safety professional with over 30 years of experience spanning emergency communications, emergency management and public-private collaboration. He spent more than 25 years in New York State in 9-1-1 and emergency management roles, including 12 years as a 9-1-1 center director, where he was responsible for operations, staffing, technology and service delivery in high-pressure, mission-critical environments. Wes currently serves as Public Safety Engagement Lead at Aurelian, where he works closely with emergency communications leaders to apply conversational AI in ways that support 9-1-1 professionals, reduce non-emergency call burden and strengthen emergency response. His approach is grounded in firsthand operational experience and a deep respect for the realities of public safety work.

21 mei 202629 min