Monday Morning Drive: Stop Retaining Bad Customers

Monday Morning Drive: The Three Lies Keeping You Overstaffed

Overstaffing is the quiet problem nobody wants to talk about. This week's Monday Morning Drive names the three lies, shows how to spot them in your own team, and gives you the self-talk that replaces them. https://www.trstimson.com/the-three-lies-keeping-you-overstaffed/ [https://www.trstimson.com/the-three-lies-keeping-you-overstaffed/]

Weak Cashflow Is More Urgent Than You Think

Cash flow is the number one conversation I have with clients, and the instinct is always the same: I need more revenue. But revenue is a band-aid. If your overhead is wrong or your cost of goods sold is out of control, more revenue just perpetuates the cycle. In this episode, I walk through how to diagnose your cash flow problem in the right order: overhead first, cost of goods sold second, revenue third. I break down revenue mix, pricing, fixed costs, and why reducing revenue by 30% might increase your profit by 50%. Listen now and stop waking up every morning wondering if there's enough money to get through the day. Visit trstimson.com [http://trstimson.com/] for more resources. Follow Tom on LinkedIn [https://www.linkedin.com/in/trstimson/]

Monday Morning Drive: Every Windfall Is Lying About Your Size

A reliable, flat revenue stream isn't normal for our industry. It never will be. So we chase windfalls: big, one-off jobs that look like manna from heaven on the P&L. Revenue, though, isn't the point. Profit is. https://www.trstimson.com/windfall-is-lying-about-your-size/ [https://www.trstimson.com/windfall-is-lying-about-your-size/]

Monday Morning Drive: Slow Down When the Phone Starts Ringing

This week's Monday Morning Drive walks through the filter, the value proposition, and what to do with the price shopper who won't give up the line-item detail. Quality isn't flexible. Price is. https://www.trstimson.com/slow-down-when-the-phone-starts-ringing/ [https://www.trstimson.com/slow-down-when-the-phone-starts-ringing/]

The Ongoing Battle Between Sales and Operations

Operations says everything is hard. Sales says everything is easy. Neither is helpful, and both are at the root of why your teams can't communicate. In this episode, I break down how to fix the sales-to-operations gap by leading with show levels rather than gear lists, establishing a single source of truth in your system, and drawing clear lines between responsibility and accountability. Agree on what the show is first, and everything else gets easier. Listen now. Visit trstimson.com [http://trstimson.com/] for more resources. Follow Tom on LinkedIn [https://www.linkedin.com/in/trstimson/]