The Art and Science of Physio

2025 E10 - The Reality of Private Practice Physiotherapy Ownership

22 min · 6 okt 2025
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Beschrijving

James and Jeremy unpack the sometimes harsh reality of being a Private Practice Owner in Australia. A must listen if you're considering embarking on this journey

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aflevering 2026 E3 - The Power of the Net Promoter Score: Predicting Practice Success and Building Patient Loyalty artwork

2026 E3 - The Power of the Net Promoter Score: Predicting Practice Success and Building Patient Loyalty

In this episode of The Art and Science of Physio, Jeremy and James explore the Net Promoter Score (NPS), a highly validated tool used to predict the future success of a physiotherapy practice. Unlike "lag" indicators that look backward, the NPS acts as a future projector by asking patients one simple question: how likely they are to refer a friend or family member on a scale of 0 to 10. The hosts break down the startling data behind what the scores mean in regards to referrals, return business and they warn against the "danger zone" of merely satisfied clients. Listeners will learn practical strategies for collecting unskewed data, and the "game-changing" second question that uncovers exactly how to move patients from being satisfied to becoming loyal advocates.

19 apr 202626 min