AI in customer service can change the way consumers make decisions

Free State Provincial Police Commissioner has condemned an incident in which a SAPS member allegedly shot five people.

Free State Provincial Police Commissioner Lieutenant General Thabang Lesia has condemned the incident in Hennenman involving a 47-year-old SAPS Rural Safety Coordinator who is alleged to have shot five people, killing three and injuring two, before taking his own life. Brigadier Thandi Mbambo Provincial Head: Free State Corporate Communication.

Three men shot dead in Philippi East.

Three men have been shot and killed in Philippi East on the Cape Flats. Police say three unknown attackers approached the victims at a fruit and vegetable stall outside a house in Lower Crossroads on Saturday night. Police spokesperson Andre Traut says the men died from multiple gunshot wounds. The motive remains under investigation, with Serious and Violent Crime Detectives assigned.

Security analyst says SAPS under immense pressure

Gauteng police have instituted disciplinary action against a police officer seen in a viral video allegedly returning money linked to a bribery incident, with authorities confirming the officer has been identified and placed under investigation as a departmental probe continues to establish the full circumstances. Meanwhile, SAPS management has this week dismissed suspended head of organised crime Richard Shibiri following a disciplinary process that found him guilty of misconduct. Bongiwe Zwane spoke to Andy Mashaile , security analyst and former SA interpol Crime Ambassador

Calls intensify for tougher enforcement of existing laws to curb violence against children.

This week Section 27 released a new report titled "Protecting the Future Today: The Need for an Efficient National Child Protection Register to Curb Violence Against Children".  The report reveals serious shortcomings in the implementation of the National Child Protection Register and that more than 15 years after its adoption, the NCPR is severely underutilised. In March 2025, only 49 000 educators, that is 12% of all educators, had been vetted against the NCPR. Section 27 says this undermines the ability to protect children from violence, particularly in schools. This brings a sharp focus on the long standing debate over the unsealing of the Sex Offenders Register. Some experts have argued that the rights of children and the vulnerable must supercede the privacy rights of convicted predators , while legal scholars also warn that publicising the registry violates constitutional privacy protections. Meanwhile, a draft amendment bill is being developed to make the NRSO accessible to citizens... To unpack this Bongiwe Zwane spoke to Tendai Mafuma, Senior Legal Researcher at SECTION 27 and Dr. Suhayfa Bhamjee, Senior Lecturer in Criminal law at The University of KwaZulu Natal ..

Rescue operations expected to resume at Coerney River in Addo, in the Eastern Cape.

Search operations are expected to resume this morning at the Coerney River in Addo in the Eastern Cape after two bodies were recovered yesterday and one person remains missing. Authorities say the search may extend into tomorrow if the missing person is not found today. Police say five people were travelling in a Toyota Hilux bakkie when it was swept off while attempting to cross the river. Three occupants were carried away by the current, while two men on the back of the vehicle managed to jump to safety.