STR Unpacked

Why DIY AI Is Failing Property Managers with Georgina Kennerknecht Biosca

18 min · 15. mai 2026
episode Why DIY AI Is Failing Property Managers with Georgina Kennerknecht Biosca cover

Beskrivelse

I sat down with Georgina Kennerknecht Biosca, founder of Liliho, and honestly she's one of the most captivating founders I've had on the podcast. Georgina is relatively new to short-term rentals but brings a serious track record from outside the industry, and you can feel it in how she's approaching the problem. We got into: → Why DIY AI keeps failing property managers → Where AI's real limits sit in guest comms → How Liliho is combining messaging and task management in one place → Where the STR industry is heading as it professionalises If you're a property manager wrestling with comms volume or just curious where AI is actually useful (and where it isn't) this one's worth a listen.

Kommentarer

0

Vær den første til å kommentere

Registrer deg nå og bli medlem av STR Unpacked sitt community!

Kom i gang

2 Måneder for 19 kr

Deretter 99 kr / Måned · Avslutt når som helst.

  • Eksklusive podkaster
  • 20 timer lydbøker i måneden
  • Gratis podkaster

Alle episoder

86 Episoder

episode Porto Just Killed 1,413 Listings With a Missing PDF cover

Porto Just Killed 1,413 Listings With a Missing PDF

Everyone said 20 May was the day Europe's "wild west" of short-term rentals ended. Less than two weeks in, the first city to actually pull listings didn't touch the new EU rules. Porto cancelled 1,413 licences. Roughly 13% of its entire registered stock. The trigger? Not a night cap. Not a ban. Not the EU's new data system. A missing insurance document. 🔻 1,413 AL registrations cancelled no proof of civil liability cover filed 🔻 50–60% sit in the historic centre, where they can NEVER be reactivated 🔻 The EU "mega-regulation" had nothing to do with it So who actually loses? Not the platforms. Not the professional manager with clean files. The casual host who let a document expire. This isn't a war on short-term rentals. It's a clear-out of the amateurs and the pros just inherited the supply. Is your compliance file audit-ready? Or are you one missing PDF from a permanent cancellation?

1. juni 20261 min
episode Up 13.6 percent! cover

Up 13.6 percent!

+13.6%. That's UK short-term rental demand for this summer, versus last. Italy: +11.6% France: +8.7% Across Europe's top 20 markets: 6.4 million additional guest nights already booked for June to August. Seventeen out of twenty markets are pacing ahead of last summer. This is after the EU regulation went live. After Spain's national registry got struck down. After Barcelona's 2029 phase-out. After Amsterdam, after Florence, after Paris. Now here's the bit nobody's reporting. Spain, the most aggressively regulated market in Europe, is up 1.9%. The slowest of any major market. Germany has gone backwards. So while politicians keep telling us short-term rentals are the problem, guests are voting with their wallets in the opposite direction. And the harder a market regulates, the slower the growth. The demand is there. The question for operators isn't whether the summer comes. It's whether you're compliant enough to capture it when it does. What do we think as an industry? Is the data finally going to shift the conversation, or will the housing narrative keep winning?

29. mai 20261 min
episode Built From the Front Lines: The STR Software Forged in Switzerland and Bali cover

Built From the Front Lines: The STR Software Forged in Switzerland and Bali

I sat down with Reto from Elevate Software, and the origin story is what makes this one worth a listen. Reto and his team weren't software people who guessed at what operators need. They were running short-term rentals across two very different markets, Switzerland and Bali, hit the same operational walls every operator knows, and built Elevate Suite to solve them. That product is now what they take to market: software built by operators, for operators. We got into: → Operating STRs across two completely different regulatory worlds → How hospitality expectations differ between the Alps and the islands → Why being operators first shaped a sharper product → How automation is reshaping property management, and where Elevate goes next If you build or buy STR tech, the "built by people who actually ran it" test matters. This conversation is a good example of why.

28. mai 202614 min
episode They Sold Us Plumbing. The Weapon Comes Next. cover

They Sold Us Plumbing. The Weapon Comes Next.

Eight days ago the EU's short-term rental data regulation went live. Most of the industry filed it under "compliance admin" and moved on. That was the wrong thing to watch. Remember how this was sold to us? "It's just a data rail. It doesn't ban anything. It doesn't cap anything. It only makes local rules enforceable." Now look at what's being built directly on top of it. The Affordable Housing Act lands this year. It will give national and local authorities tools to identify "areas under housing stress" and apply caps on overnight stays, seasonal restrictions, even temporary freezes on new licences. So the thing that was "just data" eight days ago becomes the foundation for the thing that can switch your market off. The data layer was never the destination. It was the plumbing. The policy weapon was always the point. And here's the part that should sting. The same regulation sold to us as harmonisation is, by Airbnb's own EU affairs lead, already splintering into 27 different national systems. One law. 27 portals. And the compliant operator carries the cost of every single one. I'm not saying it's all downside. If you run a clean, licensed portfolio, stressed-area caps quietly remove your unlicensed competition and hand you pricing power. That's real. But don't let anyone tell you the regulatory story ended on 20 May. It didn't end. It just moved up a floor. The arguing has stopped. The building has started. How are you reading the housing act for your markets? Defensive moat, or the beginning of the squeeze?

28. mai 20261 min
episode Don't Brace. Organise. cover

Don't Brace. Organise.

The mainstream take is that regulation is coming for short-term lets and operators should brace. I think that misses it. Regulation being undecided is not a threat. It is a window. And here's what should worry operators: look at the rest of Europe. Spain, Italy, Greece, the Netherlands. In almost every case the sector only mobilised after the rules landed, when the leverage was already gone. England is the rare market where the detail is still being written. That advantage doesn't last. So the move isn't to brace. It's to organise. I'm a member of the STAA and I'd point anyone serious about this in their direction. They're already in the room on the use class and registration questions, with the relationships across Westminster to actually shape the detail. The more operators behind them, the louder that voice is. Shaping this now, before the statutory instruments land, is worth more than any amount of fighting it later. Are operators going to shape this, or wait to be shaped by it? What's your read. The window's open now, so what should operators be doing to get behind the people already fighting this?

27. mai 20262 min