Patriotism, People Skills, and Pro Hockey

Economics, Engagement, and De-Escalation

From foreign aid and political participation to customer retention and summer activities, Thad and Neel discuss the importance of listening, building trust, and creating lasting relationships, both in business and in life.

Reliability, Responsiveness, and Reputation

From Bobby Cox and the Braves to Spirit Airlines and customer loyalty, Thad and Neel mix candid commentary with practical business advice on building lasting relationships.

Masters, Mentorship, and Moments of Truth

Taking cues from the Masters, Thad digs into the art of lifelong customer relationships, covering the moments of truth that make or break loyalty, why great service goes unrewarded, and the mentorship lessons worth passing on.

Showdown, Standards, and Strength

As they close out their three-part series on leading from strength, Thad and Neel blend travel chaos, current events, and unfiltered debate with practical insight on confrontation, recognition, and leadership, ending with Thad’s rapid-fire "this or that" takes.

Classic, Conflict, and Confrontation

From United States military operations to the excitement of the World Baseball Classic, Thad and Neel mix candid commentary with real talk on leadership, confrontation, and building strong relationships, ending with Thad's take on tipping culture (again).