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Telstra customers must prove losses for outage compensation

1 min · 14. juli 2026
episode Telstra customers must prove losses for outage compensation cover

Description

Telstra is offering compensation to customers affected by its major nationwide outage last week, but claimants must provide evidence of losses through a complaints process. A software defect caused widespread disruption including halted rail networks, failed payment systems and impacts on millions of Australians. Unlike Optus's automatic $100 data credit after its 2023 outage, Telstra requires documentation proving financial losses, while Victoria's government is reimbursing travellers for extra costs but not lost income. See omnystudio.com/listener [https://omnystudio.com/listener] for privacy information.

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