007. Types of Service Design

007. Types of Service Design

Is there a right way to do Service Design? Or one process you should follow? We’re often asked, what’s the right process for Service Design. The truth is, none of them and all of them at the same time.  In episode 7, we talk about the ‘Types of Service Design’.  We de-bunk the idea that there is a ‘right’ way to do service design and share different forms the approach might take from working on one touchpoint of a service to transforming the shape of what the service delivers.

006. Starting points

Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it? In this episode we talk about ‘context of use’ and how it changes how people interact with your service

005. Context of Use

Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it? In this episode we talk about ‘context of use’ and how it changes how people interact with your service

004. How to spot a Bad Service

We’ve talked what makes a bad service, but how do you spot a bad one? In this episode we cover some of our go to data points of where to find indications your service might not be delivering what you want it to

003. What makes a Bad Service?

What makes a Bad Service is the third episode from the Bad Services podcast delving into our takes on what makes a service bad.