Business, Bourbon & Cigars

How to Stop the Leadership Trap That Costs You Clients Every Day

16 min · 23 apr 2026
aflevering How to Stop the Leadership Trap That Costs You Clients Every Day artwork

Beschrijving

Your competitors aren't taking your clients. Your own growing pains are handing them over. In this episode, Scott breaks down the client experience gap: the silent space between the experience you think you're delivering and what clients are actually getting. You'll learn why the gap widens fastest in growing companies, the early signals most leaders miss, and four operational moves to close it before it shows up on your revenue report! Topics discussed: What leaders admit privately about their growing businesses (00:00) Defining the client experience gap (01:15) How the gap opens up inside a growing business (04:54) Why most clients don't complain, they just leave (06:10) Name the gap before you can close it (06:25) Make your standard observable, teachable, and inspectable (09:12) Identify the earliest signal of drift, not the moment of failure (10:31) Assign ownership to a specific person (11:55) How growing pains hand your clients to competitors (13:10) Claim 50% off your Business Bourbon & Cigars Leadership Retreat ticket and step into a room of high-level operators who pressure test each other's thinking: https://meplusultra.com/bbc50 [https://meplusultra.com/bbc50] Subscribe so you don't miss any episodes: Apple Podcasts: https://apple.co/3SN2fHn [ https://apple.co/3SN2fHn] Spotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU [https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU] YouTube: https://www.youtube.com/@MePlusUltraNetwork/ [https://www.youtube.com/@MePlusUltraNetwork/] Connect with Me Plus Ultra: https://www.instagram.com/me_plus_ultra/ [https://www.instagram.com/me_plus_ultra/https://www.facebook.com/MePlusUltra/https://www.facebook.com/groups/1011061052968028/https://x.com/Me_Plus_Ultra/] https://www.facebook.com/MePlusUltra/ [https://www.facebook.com/MePlusUltra/] https://www.facebook.com/groups/1011061052968028/ [https://www.facebook.com/groups/1011061052968028/] https://x.com/Me_Plus_Ultra/ [https://x.com/Me_Plus_Ultra/] Connect with Scott Joseph: https://www.linkedin.com/in/ScottJoseph [https://www.linkedin.com/in/ScottJoseph] https://www.instagram.com/scotttjoseph/ [https://www.instagram.com/scotttjoseph/] https://www.facebook.com/ScottTJoseph/ [https://www.facebook.com/ScottTJoseph/] https://x.com/ScottTJoseph1 [https://x.com/ScottTJoseph1] This episode was produced by Podcast Boutique https://www.podcastboutique.com [https://www.podcastboutique.com]

Reacties

0

Wees de eerste die een reactie plaatst

Meld je nu aan en word lid van de Business, Bourbon & Cigars community!

Probeer gratis

Probeer 14 dagen gratis

€ 9,99 / maand na proefperiode. · Elk moment opzegbaar.

  • Podcasts die je alleen op Podimo hoort
  • 20 uur luisterboeken / maand
  • Gratis podcasts

Alle afleveringen

74 afleveringen

aflevering One Trust Decision. One Right Person. How a Nine-Figure Empire Gets Built artwork

One Trust Decision. One Right Person. How a Nine-Figure Empire Gets Built

That key seat you keep hiring around? The one where the right person feels too expensive or too far out of reach? It's costing you more than the salary ever would. In this episode, Scott Joseph tells the story of a Starbucks conversation that turned one underperforming dealership into 19 stores and a multiple-nine-figure exit. You'll learn how to name the single role that changes your math, how to hire for where you're going instead of where you sit today, and how to protect that hire long enough to let it compound! Topics discussed: Introduction (00:00) The Starbucks coffee that became a nine-figure exit (01:29) The friend, the dealership, and the one piece of advice (02:28) From 90 units to 900: what the right operator made possible (04:58) Hire for the business you're building, not the one you have (06:46) Principle #1: name the single role with disproportionate return (07:39) Principle #2: hire for where you're going, not where you are (09:07) Principle #3: give them the authority their responsibility requires (12:09) Principle #4: protect the relationship for the compounding to show up (14:01) The two questions every leader should sit with right now (16:58) Claim 50% off your seat at the next Business Bourbon & Cigars Leadership Retreat, October 13–15, 2026 in Louisville, KY: https://meplusultra.com/BBC50 [https://meplusultra.com/BBC50] Apply for the Me Plus Ultra Mastermind to connect with elite entrepreneurs who solve real problems together: https://MePlusUltra.com [https://MePlusUltra.com] Subscribe so you don't miss any episodes: Apple Podcasts: https://apple.co/3SN2fHn [https://apple.co/3SN2fHn] Spotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU [https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU] YouTube: https://www.youtube.com/@MePlusUltraNetwork/ [https://www.youtube.com/@MePlusUltraNetwork/] Connect with Me Plus Ultra: https://www.instagram.com/me_plus_ultra/ [https://www.instagram.com/me_plus_ultra/] https://www.facebook.com/MePlusUltra/ [https://www.facebook.com/MePlusUltra/] https://www.facebook.com/groups/1011061052968028/ [https://www.facebook.com/groups/1011061052968028/] https://x.com/Me_Plus_Ultra/ [https://x.com/Me_Plus_Ultra/] Connect with Scott Joseph: https://www.linkedin.com/in/ScottJoseph [https://www.linkedin.com/in/ScottJoseph] https://www.instagram.com/scotttjoseph/ [https://www.instagram.com/scotttjoseph/] https://www.facebook.com/ScottTJoseph/ [https://www.facebook.com/ScottTJoseph/] https://x.com/ScottTJoseph1 [https://x.com/ScottTJoseph1] This episode was produced by Podcast Boutique https://www.podcastboutique.com [https://www.podcastboutique.com]

Gisteren19 min
aflevering Working Harder Than Ever and Loving Every Minute: Here Is What Actually Changed artwork

Working Harder Than Ever and Loving Every Minute: Here Is What Actually Changed

That ceiling you've hit even after years of success? It's usually not your strategy. It's the gap between the version of you that built your last chapter and the one that's supposed to build the next. You'll learn why the outreach you'd delete might be the one your next chapter depends on, how to tell when you've outgrown the version of yourself your business was built on, and four moves to close it, from separating identity from accomplishment to protecting your first three hours each day. Working harder isn't the problem. Working harder as the wrong version of yourself is! Topics discussed: The kind of growth that has nothing to do with revenue or headcount (00:00) The signal success can quietly mask (02:19) How almost deleting a LinkedIn message can cost you (03:38) Why you're the last to see your own blind spots (05:25) The buried beliefs and assumptions steering your decisions (06:30) What becomes possible when you build from who you actually are (08:08) Why the right work feels lighter even when it's harder (08:43) Step #1: separate what you've achieved from who you are (11:49) Step #2: name the assumptions you've been avoiding (13:11) Step #3: write your personal mission in terms of impact (14:35) Step #4: protect the first three hours of your day (15:47) Tired of feeling stuck? Download our FREE Limitless Growth eBook for strategies for continuous improvement, time management, and leadership skills that make an impact: https://meplusultra.com/growth/ [https://meplusultra.com/growth/] Apply for a Me Plus Ultra Sessions observer seat and watch a real working session before you decide if it's the right fit: https://meplusultra.com/hotseat [https://meplusultra.com/hotseat] Subscribe so you don't miss any episodes: Apple Podcasts: https://apple.co/3SN2fHn [https://apple.co/3SN2fHn] Spotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU [https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU] YouTube: https://www.youtube.com/@MePlusUltraNetwork/ [https://www.youtube.com/@MePlusUltraNetwork/] Connect with Me Plus Ultra: https://www.instagram.com/me_plus_ultra/ [https://www.instagram.com/me_plus_ultra/] https://www.facebook.com/MePlusUltra/ [https://www.facebook.com/MePlusUltra/] https://www.facebook.com/groups/1011061052968028/ [https://www.facebook.com/groups/1011061052968028/] https://x.com/Me_Plus_Ultra/ [https://x.com/Me_Plus_Ultra/] Connect with Scott Joseph: https://www.linkedin.com/in/ScottJoseph [https://www.linkedin.com/in/ScottJoseph] https://www.instagram.com/scotttjoseph/ [https://www.instagram.com/scotttjoseph/] https://www.facebook.com/ScottTJoseph/ [https://www.facebook.com/ScottTJoseph/] https://x.com/ScottTJoseph1 [https://x.com/ScottTJoseph1] This episode was produced by Podcast Boutique https://www.podcastboutique.com [https://www.podcastboutique.com]

28 mei 202620 min
aflevering How Do Top Business Leaders Solve Complex Issues in Hours Instead of Years? artwork

How Do Top Business Leaders Solve Complex Issues in Hours Instead of Years?

That problem you've been working on for months, the one your advisors keep refining but never quite cracking? The answer probably already exists. It's just not in your circle. In this episode, you'll hear two real Me Plus Ultra moments. A $9M tax liability eliminated over lunch. A $100K decision reframed in twenty minutes. Then four things any operator can do to build the kind of access that compounds. The most expensive problem in your business is probably already solved in someone's head. The only question is whether you're in the room to hear it! Topics discussed: Introduction (00:00) The $9M lunch: how Claudio's client eliminated a tax liability over a meal (02:36) Why John Garcia's question solved what Claudio's standard approaches couldn't (03:31) The 20-minute reframe: Alex Griffiths' $100K decision (05:06) How Overfuel got preferred vendor status overnight (06:49) The mechanic: proximity to people who've operated where you're going (08:13) Step #1: get honest about who's actually in your circle (09:14) Step #2: pursue conversations that reframe, not just answer (10:49) Step #3: treat proximity as a strategic investment, not a social expense (13:35) Step #4: show up to give, not to extract (15:18) Apply for the Me Plus Ultra Mastermind to connect with elite entrepreneurs who solve real problems together: https://MePlusUltra.com/sessions [https://MePlusUltra.com/sessions] Subscribe so you don't miss any episodes: Apple Podcasts: https://apple.co/3SN2fHn [https://apple.co/3SN2fHn] Spotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU [https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU] YouTube: https://www.youtube.com/@MePlusUltraNetwork/ [https://www.youtube.com/@MePlusUltraNetwork/] Connect with Me Plus Ultra: https://www.instagram.com/me_plus_ultra/ [https://www.instagram.com/me_plus_ultra/] https://www.facebook.com/MePlusUltra/ [https://www.facebook.com/MePlusUltra/] https://www.facebook.com/groups/1011061052968028/ [https://www.facebook.com/groups/1011061052968028/] https://x.com/Me_Plus_Ultra/ [https://x.com/Me_Plus_Ultra/] Connect with Scott Joseph: https://www.linkedin.com/in/ScottJoseph [https://www.linkedin.com/in/ScottJoseph] https://www.instagram.com/scotttjoseph/ [https://www.instagram.com/scotttjoseph/] https://www.facebook.com/ScottTJoseph/ [https://www.facebook.com/ScottTJoseph/] https://x.com/ScottTJoseph1 [https://x.com/ScottTJoseph1] This episode was produced by Podcast Boutique https://www.podcastboutique.com [https://www.podcastboutique.com]

22 mei 202620 min
aflevering Does Your Team Talk Big But Act Small? Here's the Real Problem artwork

Does Your Team Talk Big But Act Small? Here's the Real Problem

Your plans aren't dying because of bad strategy or weak people. They're dying in the 72 hours nobody is watching. In this episode, you'll learn why agreement in the room is the most dangerous moment of your planning process, the three specific things that kill execution after everyone walks out, and the simple bridge one operator installed to drop his execution gap from 15% to under 5%, recovering $2.5 million in a single quarter. Agreement is not ownership! Topics discussed: Introduction (00:00) Why winning plans die after agreement (02:44) The question that lands like a brick (05:19) Killer #1: the inbox drowns the plan (07:25) Killer #2: the reasoning dies faster than the decision (10:31) Killer #3: collective ownership is fake ownership (15:00) The bridge: start list, decision brief, 48-hour verification (18:24) Drift doesn't announce itself (20:16) What to install this week (20:24) Apply for the Me Plus Ultra Mastermind to connect with elite entrepreneurs who solve real problems together: https://MePlusUltra.com/sessions [https://MePlusUltra.com/sessions] Subscribe so you don't miss any episodes: Apple Podcasts: https://apple.co/3SN2fHn [https://apple.co/3SN2fHn] Spotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU [https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU] YouTube: https://www.youtube.com/@MePlusUltraNetwork/ [https://www.youtube.com/@MePlusUltraNetwork/] Connect with Me Plus Ultra: https://www.instagram.com/me_plus_ultra/ [https://www.instagram.com/me_plus_ultra/] https://www.facebook.com/MePlusUltra/ [https://www.facebook.com/MePlusUltra/] https://www.facebook.com/groups/1011061052968028/ [https://www.facebook.com/groups/1011061052968028/] https://x.com/Me_Plus_Ultra/ [https://x.com/Me_Plus_Ultra/] Connect with Scott Joseph: https://www.linkedin.com/in/ScottJoseph [https://www.linkedin.com/in/ScottJoseph] https://www.instagram.com/scotttjoseph/ [https://www.instagram.com/scotttjoseph/] https://www.facebook.com/ScottTJoseph/ [https://www.facebook.com/ScottTJoseph/] https://x.com/ScottTJoseph1 [https://x.com/ScottTJoseph1] This episode was produced by Podcast Boutique https://www.podcastboutique.com [https://www.podcastboutique.com]

14 mei 202623 min
aflevering Why Do Winning CEOs Make Choices That Always Seem to Blow Up Later? artwork

Why Do Winning CEOs Make Choices That Always Seem to Blow Up Later?

Your dashboards are clean, your reports are thorough, your advisors are sharp. So why don't your decisions carry the same weight they used to? In this episode, Scott Joseph breaks down how the systems you built to give yourself room to think are quietly replacing the thing that made you dangerous in the first place. You'll learn how a $30 million operator lost a multi-million dollar relationship with zero warning, why your dashboard is just a mirror, and the Friday-morning question that pulls senior leaders back into proximity with the work! Topics discussed: Why winning CEOs make decisions that don't carry weight (00:00) The trap: how your systems quietly replace your thinking (01:02) The $30M founder running his company through a screen (03:23) A top-three client walks out with no warning (04:05) Scott's J&L story: when the machine starts running you (05:36) How growth steals back the instinct that built your company (06:39) Data tells you what happened. Thinking tells you what it means. (10:23) The 18-month cost of clean reports and rotting relationships (10:50) The fix: a Friday block and one question (13:01) Why your dashboard is just a mirror (16:36) Turn challenges into measurable results with the FREE Business Bourbon & Cigars Leadership Retreat Workbook! http://meplusultra.com/workbook [http://meplusultra.com/workbook] Apply for the Me Plus Ultra Mastermind to connect with elite entrepreneurs who solve real problems together: https://MePlusUltra.com [https://MePlusUltra.com] Subscribe so you don't miss any episodes: Apple Podcasts: https://apple.co/3SN2fHn [Apple Podcasts: https://apple.co/3SN2fHn] Spotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU [about:blank] YouTube: https://www.youtube.com/@MePlusUltraNetwork/ [about:blank] Connect with Me Plus Ultra: https://www.instagram.com/me_plus_ultra/ [https://www.instagram.com/me_plus_ultra/] https://www.facebook.com/MePlusUltra/ [https://www.facebook.com/MePlusUltra/] https://www.facebook.com/groups/1011061052968028/ [https://www.facebook.com/groups/1011061052968028/] https://x.com/Me_Plus_Ultra/ [https://x.com/Me_Plus_Ultra/] Connect with Scott Joseph: https://www.linkedin.com/in/ScottJoseph [https://www.linkedin.com/in/ScottJosephhttps://www.instagram.com/scotttjoseph/https://www.facebook.com/ScottTJoseph/https://x.com/ScottTJoseph1] https://www.instagram.com/scotttjoseph/ [https://www.instagram.com/scotttjoseph/] https://www.facebook.com/ScottTJoseph/ [https://www.facebook.com/ScottTJoseph/] https://x.com/ScottTJoseph1 This episode was produced by Podcast Boutique https://www.podcastboutique.com [https://www.podcastboutique.com]

7 mei 202618 min