CIO News
Ramesh Rajagopalakrishnan | CIO | Grasim Industries Limited & Arvind Kakru | Director | Rockwell Automation in conversation with Khushbu Soni | Host, Chief Editor | CIO News Catch Ramesh Rajagopalakrishnan talking about how his company is trying to convert the challenges faced due to pandemic in opportunities to ensure business continuity. He spoke about the digital vision and mission of his company which provides a direction of change. He explained about how the customer journey experience at various stages can be improved by his company by embracing different key points of the customer journey. He also said: “When we talk about a digital mission, the essence of it is core to our strategy and operations” “In the journey of a customer there will be various changes. We should be embracing key points of the customer journey and improve the customer experience” Arvind Kakru said: “I think from a digital strategy point of view, evaluating the business case first will be more successful rather than evaluating from a technology point of view because technology is very complex and unless it gives you value for the business, that path is not going to be easy in the future” “There has to be evaluation of comprehensive digital transformation for manufacturing and also in some cases what happens is best practices coming from different areas can be adopted” Listen to the exclusive interview now! #digitalleaders [https://www.youtube.com/hashtag/digitalleaders] #technology [https://www.youtube.com/hashtag/technology] #rockwellautomation [https://www.youtube.com/hashtag/rockwellautomation] #cios [https://www.youtube.com/hashtag/cios] #ctos [https://www.youtube.com/hashtag/ctos] #voiceofcio [https://www.youtube.com/hashtag/voiceofcio] #cionews [https://www.youtube.com/hashtag/cionews]
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