Collections Without Combat: How Customer Service Closes the Deal

From "What Had Happened Was" to Paid: A Case Study in Cash Recovery

What do you do when a major university ignores your invoice, and your follow-ups, for over a month? In this real-world case study, Dee Bowden walks you through how she helped a client and friend recover thousands of dollars without burning bridges. Using the proven 4 Keys of the Collect the Cash Framework, Problem Solving, Customer Service, Expressing Gratitude, and Relationship Building, Dee shares how a calm, strategic approach led to full payment within 36 hours. This episode is packed with practical steps, mindset shifts, and key takeaways for any business owner tired of chasing overdue payments. If you're ready to trade stress for strategy and finally get paid, this is one you can't afford to miss. 🔗 Book a consultation: www.collectthecash.biz/consultation 📥 Grab your free tips: www.collectthecash.biz/freebie

The Secret to Faster Payments: Build Relationships Before You Bill

In the final installment of the Four Keys to Collect the Cash framework, host Dee Bowden uncovers the often-overlooked but critical element of successful collections: relationship building. Learn why getting paid isn't just about sending an invoice—it's about being known, liked, and trusted. Dee shares real-life stories from her work with small businesses and government agencies, showing how strong connections with vendors, finance teams, and clients can turn late payments into fast deposits. If you're tired of chasing down money and ready to get paid with more grace and less stress, this episode is your blueprint. You'll discover: * Why strong collections start before a payment is ever due * How a single relationship helped secure payment in just 36 hours * The power of clear communication and proactive service * Tips for strengthening client relationships to prevent future delays "The sale isn't complete until the money is in the bank." Tune in and learn how to get paid with confidence—and class.

Gratitude Pays: How Thank You Can Close the Deal

What if saying "thank you" could help you get paid faster? In this episode of Collect the Cash, host and revenue recovery expert Dee Bowden reveals how gratitude—yes, gratitude—can be a powerful tool in the collections process. From real-life stories involving $9,000 mysteries and misrouted checks to practical tips for softening difficult financial conversations, Dee shows how appreciation isn't just good manners—it's smart business. Learn when and how to express gratitude throughout the sales and invoicing journey to build trust, encourage responsiveness, and ultimately, collect your cash. Download Dee's free guide: collectthecash.biz/freebie Part of the Frederick Podcast Network – listenfrederick.com [https://listenfrederick.com]

Collections Without Combat: How Customer Service Closes the Deal

What if collections wasn't a battle—but a bridge? In this episode of Collect the Cash, Dee Bowden unpacks the second key in her proven system: customer service. Discover how approaching collections with empathy—not aggression—can transform your results and your relationships. Dee shares powerful mindset shifts, a ready-to-use script to open conversations with confidence, and her 3 essential customer service principles to help you get paid with grace. Plus, hear a real-life success story of turning a tough invoice into a win through great service. Ready to learn more about how to collect what you're owed with ease? Visit https://collectthecash.biz/ [https://collectthecash.biz/] for tools, tips, and Dee's free resource. Remember: The sale is not complete until the money's in the bank.

Why Problem Solving—Not Pressure—Gets You Paid

In this episode of Collect the Cash, host Dee Bowden shares why problem solving is the essential first step in getting paid. Collections isn't just about chasing money—it's about uncovering and fixing the real issues that block your cash flow. Dee walks you through the first pillar of her proven system, breaking down common problems like miscommunication, missing paperwork, and unclear payment terms. She shares insights from her own $6 million collection story and offers three powerful questions every business owner should ask when payments are late. You'll also get a simple checklist to help diagnose collections issues before they escalate. If your invoices are sitting unpaid, this episode will show you how to solve the problem at the source—and collect what you're owed with confidence. Remember: The sale is not complete until the money is in the bank.