Courage to Advance with Kim Bohr

The Psychology Behind Why Your Team Won't Ask for Help

40 min · 26. maj 2026
episode The Psychology Behind Why Your Team Won't Ask for Help cover

Description

Most organizations say they care about employee wellbeing. But when your therapist's office hours don't fit the windows your employer leaves open, when you're the only person trained to run a Friday report so you can never actually take a Friday off, when the word "accommodation" makes you feel like a problem before the conversation even starts, the message your people receive is different from the one you think you're sending.  Sarah Harris [https://www.linkedin.com/in/sarahharrisspeaks/] is a licensed clinical social worker with more than two decades of clinical practice who still sees therapy clients every week. That experience is what drove her into workplace culture consulting. She kept watching her clients learn new coping skills in session and then walk back into workplaces that made those skills nearly impossible to use. Her book, The Culture Garden, gives leaders practical, script-ready tools they can read at their desk and use in their next conversation.  In this episode, Sarah joins Kim Bohr [https://www.linkedin.com/in/kimbohr/] to explain the neuroscience of perceived threat in the workplace, why one word swap changes whether someone feels safe enough to ask for help, and how the smallest, free changes often produce the biggest gains in productivity and trust.    What You'll Discover:  * Why your wellbeing policy may be communicating the opposite of what you intend  * What happens in the brain when a perceived threat is triggered at work, and why your colleague hasn't heard the first four sentences of your question  * How replacing "accommodation" with "support" changes the entire nervous system response to the conversation  * The 20-minute message-checking rule that transformed an IT worker's ticket-clearing speed  * Why approaching with curiosity is accountability and compassion at the same time  * What two-way transparency looks like during disruption, and why naming what you don't know is as important as sharing what you do    Sarah Harris: "The implied message of accommodation is that you are somehow a burden, that this is somehow a drastic change, that you're a problem. And so folks don't want to ask for accommodation because of the stigma attached to the word."  Kim Bohr:  "That's the illusion of inclusion. It may be well intended, but the realities of how the world is working isn't being considered." Courage to Advance brings senior HR and business leaders into honest conversation about the work of leading people through real complexity. Hosted by Kim Bohr, CEO of SparkEffect. New episodes drop every second, third, and fourth Tuesday of each month. Subscribe at couragetoadvancepodcast.com. rPoG2nGNhym8y5OjgRjF

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29 episodes

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Senior leaders tend to hold two stories about Gen Z at once. One says they are lazy and entitled. The other says they are digital natives who will figure the rest out on their own. On this episode of Courage to Advance, host Kim Bohr [https://www.linkedin.com/in/kimbohr/] and guest Ashlynne Valdez [https://www.linkedin.com/in/ashlynne-valdez-phr-295706219/], PHR, make the case that both are wrong, and that the cost of believing either one shows up in the same place: retention, the hiring pipeline, and the talent you cannot seem to keep. The problem Ashlynne names is not a generation. It is what happens on day one and every day after. Too many new hires are handed a laptop and a desk and told good luck, with no clear deliverables, no KPIs, and no picture of what success looks like. She lived it before founding her firm, and the realization that reframed her career was that the failure was not hers, and it was not unique to her. Ashlynne is a Gen Z professional and a certified HR practitioner, the founder of SoundHR, the organizer of DisruptHR Las Vegas, and the president and founder of the People & Profits Association. She speaks from inside the generation and inside the function where assumptions about that generation meet payroll. WHAT YOU'LL DISCOVER * Why the "lazy" and "tech native" stories about Gen Z both damage retention * What breaks trust on day one, and why "good luck, you'll do great" lands as abandonment * The questions to coach any new hire to ask, and what the answers reveal about a company * Low-cost moves that build loyalty, including bringing outside specialists in to educate employees for free * How to use AI to build structure so leaders get time back for the human work * Why HR belongs in the revenue conversation, and what happens to the pipeline when entry-level roles disappear Ashlynne Valdez: "When you invest in your people, your profits will follow." Kim Bohr: "Shifting that time into understanding one another and building trust instead of just the tasks and the to dos." Courage to Advance is hosted by Kim Bohr, President and CEO of SparkEffect. New episodes drop every second, third, and fourth Tuesday of each month. Subscribe wherever you listen: https://sparkeffect.com/sparkeffect-podcast-courage-to-advance/ [https://sparkeffect.com/sparkeffect-podcast-courage-to-advance/]

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Trust is the one thing every leader says they want more of, and the one most are quietly getting wrong. The instinct is to build it through competence or charisma: prove yourself, earn people's confidence, move on. Then the team goes quiet, the executive room gets political, and the organization stops believing what leadership says. Executive coach Andrea Butcher [https://www.linkedin.com/in/leaderdevelopmentcoach/?skipRedirect=true] has spent years inside executive and leadership teams watching this play out. The breakdowns she sees most often are not dramatic betrayals. They are unmet expectations, unspoken assumptions, and leaders too caught in the grind to notice the small moments where trust slips. Her reframe is direct: every communication, every email, every text, every Slack message is either building trust or eroding it. Andrea Butcher is the founder of Abundant Empowerment [https://www.linkedin.com/company/abundant-empowerment/] and host of the Being at Work [https://youtube.com/playlist?list=PL6hQGTPCovA7FXgfapbagGHIt74dZhaBs&si=eBEX_8XsPMlRbGrQ] podcast. Her work centers on the being of leadership rather than the doing, and on the difference between predictive trust and the vulnerability-based trust that actually builds connection. In this episode, Kim Bohr [https://www.linkedin.com/in/kimbohr/] continues a conversation that began when she joined Andrea on Being at Work to discuss SparkEffect's organizational trust research, this time focusing on how trust gets built. What You'll Discover * The difference between predictive trust and vulnerability-based trust, and why the second one matters most * How a driven CEO built trust with his team through restraint rather than control * Why your strongest leadership trait can quietly become a liability * What labeling a difficult colleague costs you, and the question that rebuilds the relationship * Why dysfunction is a normal part of any team, and what separates teams that name it from teams that avoid it * The onboarding instinct that backfires, and the simple conversation that builds connection * Why circling back when something doesn't land is an active trust-building move From the Conversation Andrea Butcher: “Every communication, every email, every text, every slack, everything I put out there is either building or eroding.” Kim Bohr: “When I think back in my own career, I've grown the most" from the more challenging situations. That's where I tell people that sometimes when they're going through those situations... this is where you're growing the most.” Courage to Advance explores how visionary leaders are building the organizations they wish existed through trust, transparency, and the willingness to challenge what no longer works. Hosted by Kim Bohr, CEO of SparkEffect. New episodes drop every second, third, and fourth Tuesday of each month. Subscribe at https://sparkeffect.com/sparkeffect-podcast-courage-to-advance/ [https://sparkeffect.com/sparkeffect-podcast-courage-to-advance/].

9. juni 202631 min
episode The Psychology Behind Why Your Team Won't Ask for Help artwork

The Psychology Behind Why Your Team Won't Ask for Help

Most organizations say they care about employee wellbeing. But when your therapist's office hours don't fit the windows your employer leaves open, when you're the only person trained to run a Friday report so you can never actually take a Friday off, when the word "accommodation" makes you feel like a problem before the conversation even starts, the message your people receive is different from the one you think you're sending.  Sarah Harris [https://www.linkedin.com/in/sarahharrisspeaks/] is a licensed clinical social worker with more than two decades of clinical practice who still sees therapy clients every week. That experience is what drove her into workplace culture consulting. She kept watching her clients learn new coping skills in session and then walk back into workplaces that made those skills nearly impossible to use. Her book, The Culture Garden, gives leaders practical, script-ready tools they can read at their desk and use in their next conversation.  In this episode, Sarah joins Kim Bohr [https://www.linkedin.com/in/kimbohr/] to explain the neuroscience of perceived threat in the workplace, why one word swap changes whether someone feels safe enough to ask for help, and how the smallest, free changes often produce the biggest gains in productivity and trust.    What You'll Discover:  * Why your wellbeing policy may be communicating the opposite of what you intend  * What happens in the brain when a perceived threat is triggered at work, and why your colleague hasn't heard the first four sentences of your question  * How replacing "accommodation" with "support" changes the entire nervous system response to the conversation  * The 20-minute message-checking rule that transformed an IT worker's ticket-clearing speed  * Why approaching with curiosity is accountability and compassion at the same time  * What two-way transparency looks like during disruption, and why naming what you don't know is as important as sharing what you do    Sarah Harris: "The implied message of accommodation is that you are somehow a burden, that this is somehow a drastic change, that you're a problem. And so folks don't want to ask for accommodation because of the stigma attached to the word."  Kim Bohr:  "That's the illusion of inclusion. It may be well intended, but the realities of how the world is working isn't being considered." Courage to Advance brings senior HR and business leaders into honest conversation about the work of leading people through real complexity. Hosted by Kim Bohr, CEO of SparkEffect. New episodes drop every second, third, and fourth Tuesday of each month. Subscribe at couragetoadvancepodcast.com. rPoG2nGNhym8y5OjgRjF

26. maj 202640 min